KNOWLEDGE, SKILLS, AND QUALIFICATIONS:

• 5-7 years’ experience and bachelor’s degree in related area, preferred.
• Current CompTIA A+, or Network+, or Security+ certification, or the ability to obtain certification

within 6 months of hire date.

• Knowledge of office equipment (copiers, fax, printers, etc.).
• Excellent organizational, written, and verbal communication skills necessary.
• Proficient with network troubleshooting and topologies.
• Professional, pleasant, and patient in demeanor, exceptional customer service.
• Valid Driver’s License.
• Must have demonstrated maturity in judgment and ability to provide guidance to others.
• Must be flexible, prioritize workload, able to manage multiple tasks, and have strong diligence.
• Ability to be exceptionally self-reliant and self-directed; Possess the ability to work with minimal

supervision.

• Regular attendance and timeliness
• Ability to effectively handle stress and pressure consistent with the job duties and industry.
• Proficiency in Microsoft products such as Windows Desktop OS and Office Product Suite.
• Ability to work after hours and weekends, as needed.
• Intermediate networking knowledge including LAN, WAN, and wireless configuration, primarily

for endpoint support.

• Ability to make decisions with sound judgment, based on expertise and experience.
• Proficiency in remote administration and troubleshooting of desktop PCs.
• Experience in Active Directory configuring user and computer accounts.
• Cross-platform experience (i.e. Windows, Linux, Solaris, OSX, UNIX, etc.).
• Experience supporting VMware VDI (Virtual Desktop Infrastructure).

HOURS OF WORK:

This is a Full Time position.
Typical workdays are Monday-Friday, from 8am-5pm
Hours may vary to meet the needs of partners and business operations. This may include days, evenings,
nights, weekends, and holidays.
The above statements are intended to describe the general nature and level of work being performed by
those assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties
and skills required. Management reserves the right to reassign and alter the job description as dictated
by business necessity and evaluate reasonable accommodations.
UUrls0CgB

ROLE DESCRIPTION:

Provide quality on-site support to partners (clients). When not on mobile assignments, take service
desk tickets and resolve. Assist with developing policies and procedures governing how to troubleshoot
IT issues at partner sites, including identification, documentation, distribution, and resolution. May
assess new products or services and suggest enhancements to senior management. Relies on extensive
knowledge and professional discretion to achieve goals. Significant ingenuity and flexibility is expected.

RESPONSIBILITIES:

Responsibilities include but are not limited to:
1. Travel to various partner locations to perform onsite work on computer and network hardware
and/or software.
2. Troubleshoot and solve support tickets while onsite at partner location.
3. Communicate with the partner contact to make necessary decisions and ensure satisfaction.
4. Install/replace/repair hardware and software, as necessary.
5. Assist with deployment of new workstations and user onboarding as assigned by Team Lead.
6. Back up all partner data in effort to ensure no data is lost and have the ability to get back
to where the partner started, never create a worse than when you arrived.
7. Make suggestions to Team Lead regarding upgrades or changes which could enhance the
partners’ network/system and/or further allow for an enhanced overall partner experience.
8. Develop policies and procedures governing how to troubleshoot specialty issues,
including identification, documentation, distribution and resolution.
9. Rely on industry knowledge and professional discretion to achieve goals.
10. Follow up with vendors or internal team members as needed for completion of issues
11. Assist service desk as needed to effectively resolve tickets.
12. Field telephone calls, email communication and support tickets regarding computer
hardware and software.
13. Reinforce image and professionalism of the Executech Managed Services team and the
organization.
14. Effectively communicate with internal and external contacts at all levels.
15. Promptly enter time into timesheets, tickets, expense reports and all other required
documents.
16. Perform other duties as assigned or otherwise identified.