Full job description

Join ACRRM's IT Team and help deliver exceptional technology support across the College.

ACRRM is a leading medical college committed to improving healthcare in rural and remote areas of Australia. We provide education, training and support to medical professionals working in these challenging environments. By fostering excellence in rural healthcare, we aim to enhance the wellbeing of individuals and communities across the nation.

ACRRM is seeking a Service Desk Officer to provide frontline IT support services across the organisation. Reporting to the Technical Support Analyst and Trainer, you will play a key role in ensuring staff and members receive responsive, professional and high-quality technical support across ACRRM's technology ecosystem.

The Service Desk Officer is responsible for delivering first-level support across a range of business applications, systems and devices, with a particular focus on the Microsoft 365 environment. You will support day-to-day operations, manage incidents and service requests, contribute to continuous improvement initiatives, and help maintain a reliable and secure technology environment.

This role offers the opportunity to work closely with colleagues across the organisation while contributing to the ongoing enhancement of IT services and support practices.

Duties of the role include but are not limited to:

• Service Desk operations and incident management
• End-user support across hardware, software and business systems
• Microsoft 365 administration, including Entra ID and Intune
• Networking and connectivity support
• IT asset management and device lifecycle support
• Knowledge management and continuous improvement
• Vendor coordination and service monitoring
• Stakeholder engagement and customer service
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