Service Desk Officer at Catholic Education Western Australia Limited

, , Australia -

Full Time

Start Date

Immediate

Expiry Date

13 Jan, 26

Salary

76243.0

Posted On

15 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, IT Support, Windows Technologies, Apple Technologies, Troubleshooting, Communication Skills, Organizational Skills, Teamwork, Initiative, Attention To Detail, Issue Tracking, Telephone Manner

Industry

Education Administration Programs

Description

Service Desk Officer For over 150 years, our schools, colleges, early learning centres and out of school care programs, have been an integral part of education in Western Australia. Together we form the state’s second-largest education provider, with more than 83,000 students relying on our nearly 14,000 dedicated staff each day. We are committed to fostering an environment where every child can achieve their full potential, and our office teams support schools to do exactly that. The Role The role of Service Desk Officer belongs to the Digital Technology team in the Finance, Infrastructure and Digital Technology directorate. We have 5 office campuses across the state and this role will be based at our West Leederville office. This role is a full-time, fixed term position commencing ASAP and ending on 30 January 2026. This role will be responsible for but no limited to: Timely and Professional Support: Handle phone and email inquiries, troubleshoot and resolve problems, log faults, and direct complex queries to relevant team members in a timely and professional manner. Service Improvement: Assist in researching, evaluating, and recommending improvements to service delivery. Team Support and Digital Strategy: Actively contribute to the team and broader digital strategy through proactive and personalised IT service. Installation and Maintenance: Install, maintain, and service computer-related products, including desktops, laptops, mobile devices, printers, network devices, and software. Asset Register Maintenance: Update and maintain the CEWA asset register, which may involve hardware relocations and asset auditing. Training Resource Development: Create and develop training resources to support improved technology use by office and school-based staff. Other Duties: Perform any other duties as required. Benefits of the role A competitive salary: Level E on the CEWA salary scale [$70,727 - $76,243] plus superannuation. Additional paid leave during office closures over Christmas and Easter. Salary packaging options in line with our not-for-profit status, including novated leasing. Free onsite parking. Corporate health insurance discounts. Access to the Fitness Passport program. Employee Assistance Program: access confidential counselling and wellbeing support for yourself and your family. Ongoing professional learning opportunities, including a CEWA scholarship program to support further education. Flexible work arrangements, where operationally appropriate. Wellbeing initiatives including annual flu vaccinations and workplace health checks. Parental leave provisions above statutory minimums. Selection Criteria A. ESSENTIAL: Prepared to support to the Catholic ethos in the performance of their duties. Demonstrated ability to deliver high-quality customer service. Ability to adapt and perform at a high level in a fast-paced, technology-driven environment. Two or more years of experience in IT support with Windows and Apple technologies, including software, hardware, networks, and ticketing systems. Strong interpersonal, written, and verbal communication skills. Attention to detail and organisational skills. Ability to work independently and as part of a team. Efficient troubleshooting, initiative-taking, and issue tracking skills. Confident and friendly telephone manner. B. HIGHLY DESIRABLE: Studying towards a formal qualification in Information Technology. School based experience. Information for Applicants To access a copy of the Position Description please click here Interested applicants should submit: A cover letter briefly addressing the selection criteria. A curriculum vitae outlining their employment history, qualifications and certifications and include a minimum of two professional references. The successful applicant will need to provide: National criminal history check as issued by the Department of Education WA. 100 points of identification Applications for this role close no later than 5pm Wednesday 29 October 2025. We reserve the right to close the advertisement early if a suitable candidate is identified. If you're interested in this role, we encourage you to submit your application as soon as possible to ensure consideration. If you require support with submitting your application, please contact our Talent Advisors at careers@cewa.edu.au. Applications can be submitted by clicking apply and uploading your application to our website. Applications will not be accepted via email. All employees of Catholic Education Western Australia are required to support the Catholic ethos in the performance of their duties. Catholic Education Western Australia also encourages applications from people of all cultural backgrounds, First Nations people, and individuals with disabilities or medical conditions who meet the requirements of the position. To be eligible to apply, you must be legally permitted to work in Australia.

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Responsibilities

The Service Desk Officer will handle phone and email inquiries, troubleshoot and resolve problems, and assist in service improvement. They will also install and maintain computer-related products and update the asset register.