Service Desk Officer at Department Of Family And Community Services nsw

Parramatta, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

07 Jun, 26

Salary

92701.0

Posted On

09 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Enquiries Management, First Level Support, Videoconferencing Support, Administrative Tasks, Problem Solving, Communication Skills, Attention To Detail, Organisational Skills, Team Player, System Learning

Industry

Government Administration

Description

Service Desk Officer Location – Parramatta (Sydney) Employment type – Temporary (Full Time) – 12 months Salary – Clerk Grade 3/4 - $84,659 - $92,701 (plus employer’s contribution to superannuation and annual leave loading) Your role You will receive and manage customer enquiries, provide information and support to users and act as a first level point to resolve reported JUST Connect and videoconferencing issues. What you’ll do Provide first level customer service support and timely information to solve non-complex enquiries and problems. Undertake general administrative tasks to minimise system down-time and loss of productivity. Seek guidance from the supervisor and Services Support Advisor/s to resolve enquiries and determine when it is appropriate to refer more complex issues for resolution. Maintain accurate service support data and summary reports, to assist and identify potential and ongoing issues and deliver informed solutions. Contribute to the development and maintenance of reference materials to ensure consistency in customer service and systems and process documentation to assist the Service Support team deliver a timely and quality service. What we’re looking for Administrative and customer service support experience Clear communication skills and the ability to problem solve and think methodically Professional and friendly attitude and a reliable work ethic Ability to learn new systems and technologies Excellent organisational skills and high attention to detail A team player Download the role description. To apply directly via the DCJ Careers site click here. Search for the job and click the ‘Apply now’ button. We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you. What We Offer We offer a variety of benefits, including: A challenging and rewarding career Flexible, autonomous work environment Competitive pay and conditions Training and development opportunities to build and maintain capabilities Health & Wellbeing and Employee Assistance Programs. Want more information? Visit our website to see more information on Working for us. We do work that really matters Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters. Apply now and join Australia’s top public sector employer where we will support you and provide an exciting and flexible working environment! Are you ready to join us? Click apply, attach a cover letter (maximum 2 pages) outlining how you meet the requirements of the role as well as an up-to-date résumé (maximum 5 pages). Applications close 23 March 2026 at 11:59pm AEDT. Got a question? For more information about the role or what it’s like to work for DCJ, please contact the hiring manager Ross Bambrick via email - ross.bambrick@correctiveservices.nsw.gov.au or phone – 0419 345 524. If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please call Rachel Urquhart-Secord on 02 9354 1624 or via rachel.urquhartsecord@dcj.nsw.gov.au Visit Recruitment adjustments on the DCJ website to learn more. Inclusion and Diversity lies at the heart of how we recruit We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups. To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website. Other Information A Talent Pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months. Priority will be given to filling the role at Parramatta. For more information visit Applying for DCJ jobs on the DCJ website. Thank you for your interest in this role. We look forward to receiving your application. To keep up with recruitment opportunities at DCJ, follow us on Facebook: www.facebook.com/CareersatDCJ/ The Welcome Experience Thinking about moving to regional NSW? Get free, personalised support with housing, schools, jobs, and settling in. Learn more: www.nsw.gov.au/welcomeexperience The careers site currently promotes this service on the ‘Discover roles with DCJ in regional NSW’ page.

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Responsibilities

The role involves receiving and managing customer inquiries, providing information, and acting as the first point of contact to resolve non-complex issues related to JUST Connect and videoconferencing systems. Additionally, the officer will perform administrative tasks to minimize downtime and contribute to maintaining reference materials for consistent service delivery.