Service Desk Officer at Filmhouse Cinema

Itirin, Lagos State, Nigeria -

Full Time

Start Date

Immediate

Expiry Date

02 Jun, 26

Salary

0.0

Posted On

04 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Hardware Troubleshooting, Software Troubleshooting, Network Troubleshooting, Active Directory, System Configuration, IT Documentation, Asset Management, Inventory Management, Customer Service, Communication, Organization, Logical Reasoning, Patience

Industry

Movies;Videos;and Sound

Description

Company Description Filmhouse Group houses multiple business within the media and entertainment space. The award winning Filmone Entertainment and the dynamic Filmhouse Cinemas. Our mission is "to provide magical experiences through content that entertains and inspires, delivering world-class services and exceptional value to our audience". The group is supported by a corporate operations management team that ensures our operations area aligned to International Best-Practice. Job Description Provide 1st level IT support for all IT support group and escalate where necessary. Carry out safety checks, daily on computers hardware and maintain computer systems and networks. Troubleshoot systems and network issues, diagnosing and fixing hardware or software faults replace parts as required, provide support, including procedural documentation and relevant reports. Set up new users' accounts and profiles and deal with password issues on Active Directory (AD) Install and configure computer hardware operating systems and applications. Follow diagrams and written instructions to repair a fault or set up a system. Maintain IT Documentation (IT asset/inventory management.) Regular interactions with staff via emails, phone calls and face-to-face, to help set up systems or resolve issues. Escalate Advanced Cases i.e. Tier 2 and Tier 3 support Troubleshoot systems and network issues, diagnosing and fixing hardware or software faults Qualifications BSc/HND/OND in a Technical related field Additional Information In-depth knowledge of hardware and software Up-to-date knowledge of the latest IT and software trends Strong customer service ethos Ability to work well with people Strong communications skills Excellent organisational skills Ability to quickly establish good working relationships with clients Willingness to sometimes work odd hours Patience Logical reasoning

Responsibilities

This role is responsible for providing first-level IT support, including diagnosing and fixing hardware or software faults, maintaining computer systems, and performing daily safety checks. The officer will also manage user accounts, install and configure systems, and escalate advanced cases to Tier 2 and Tier 3 support.