Service Desk Officer, Health Technology Services at Victorian Government
Melbourne, Victoria, Australia -
Full Time


Start Date

Immediate

Expiry Date

05 Sep, 25

Salary

96073.0

Posted On

31 Jul, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Good communication skills

Industry

Hospital/Health Care

Description

OVERVIEW

Work Type: Fixed-term - Full-time
Salary: $79,122 - $96,073
Grade: VPS 3
Occupation: IT and telecommunications
Location: Melbourne - CBD and Inner Metro suburbs
Reference: VG/EH/722120
The Department of Health plays a critical role in the Victorian health system and is responsible for shaping it to meet the health needs of all Victorians. We’re focused on
supporting Victorians to be as healthy as they can; whether through alerting them to seasonal risks like thunderstorm asthma, notifying them of contact with
communicable diseases, safeguarding their drinking water, developing the best health, wellbeing and care facilities in the world, being at the forefront of mental health and
wellbeing treatment or accelerating medical research. It’s all part of the way we partner with the community to help every individual lead a healthy life.

ABOUT US:

At the Victorian Department of Health we want a future where Victorians are the healthiest people in the world. A Victoria where our children and people thrive, our workplaces are productive and safe, and our communities are more connected.
We see it as our job to support Victorians to stay healthy and safe. And to deliver a world-class healthcare system that ensures every single Victorian can access safe, quality care that leads to better health outcomes for all.

Responsibilities

ABOUT THE ROLE:

The Service Desk Officer is responsible for assisting Victorian Health Services and Health Technology Services application & support teams in responding to incidents, service requests and change requests. This position acts as a central point of contact between Health Technology Services and its clients, and triages incidents and calls as they come in.

To successfully undertake this role candidates must be:

  • Familiar in working with end-to-end delivery of services from an IT Shared Services or Outsourcing environment operating within an ITIL framework.
  • Able to meet deadlines, commitments, and Service Level Targets, including the ability to anticipate where service levels may be exceeded.
  • Committed to quality and continuous improvement
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