Service Desk Officer at Loddon Mallee Health Network

Bendigo, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

14 Sep, 26

Salary

69678.6

Posted On

16 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

IT Support, Triage, Incident Management, Service Request Management, Stakeholder Communication, Technical Documentation, Problem Diagnosis, Policy Development

Industry

Hospitals and Health Care

Description

Work in an environment that offers: A dynamic and growing health service that embraces new technologies An opportunity to work with a leading regional health service 5 weeks annual leave & salary packaging The Position Position Title: Service Desk OfficerClassification: HS1 - HS2 (Based on experience, less experienced and current IT student candidates will be considered)Salary per fortnight (exc. super): $2,337.72 - $2,670.72Hours per fortnight: 76 or 80 (with an ADO every 4 weeks if working 80 hours)Employment Status: Ongoing Full Time Closing Date: 01/07/2026 Applications will be considered as they are received, and interviews may be held prior to the closing date. The Role The Service Desk Officer, reporting to the Service Desk Manager, will be the first point of contact for all IT-related support requests, responsible for triaging, diagnosing, and resolving issues. Key responsibilities include handling a wide range of Service Desk activities within the IT Services Department, managing and owning incidents and service requests, and maintaining clear communication with stakeholders by providing regular updates. The role will also involve assisting with the documentation of solutions, as well as contributing to the development of policies, procedures, and other IT-related projects as needed, this role is prodementaly onsite at Bendigo Health. Working with Bendigo Health Bendigo Health are a leader in regional health care, combining outstanding services with a strong education, training and personal development culture. Created by our community in the 1850s, we have a long, proud history of delivering excellent care to our community. Our organisation is diverse, welcoming and committed to delivering our vision of Excellent Care. Every Person, Every Time. Bendigo Health has around 5000 staff and a catchment area covering a quarter of the size of Victoria. The three main campuses of Bendigo Health are in Bendigo, with many services extended to regional settings including areas such as Mildura, Echuca, Swan Hill, Kyneton and Castlemaine. We offer a fantastic range of benefits for our staff, including: Staff health and wellbeing programs Career development and education opportunities Generous salary packaging opportunities, to increase your take-home pay each fortnight Flexible Working Arrangements Use of staff gym and pool and access to other fitness facilities through fitness passport program If successful for a position at Bendigo Health you must provide evidence of your full immunisation record as part of the on boarding process. Your New Division The Digital Services Division is charged with delivering technology solutions that deliver on our vision. As well as responsibility for the mainstream ICT services and support the division encompasses Information Technology Services, Architecture and Applications, Clinical Information Systems , and Virtual Care Office. The Division leverages ICT technologies and expertise to provide the technical foundations for innovation and transformation of our clinical service delivery The Division is instrumental in building a strong culture of utilising health informatics and using data to drive innovation. Loddon Mallee Shared Services The Loddon Mallee Shared Services (LMSS) model provides for a single Regional Chief Information Officer who oversees delivery of the core and non-core services to all members of the Loddon Mallee Rural Health Alliance (LMRHA). The services delivered by the LMSS enable a supported delivery of core services to all agencies within the region, and access to non-core services as required, whilst leveraging its position to engage services to support all agencies. Bendigo Region Bendigo is one of Victoria’s largest regional cities making it a great city to live and work in. Bendigo provides services for the region’s population of over 320,000 and so the city offers excellent schools, shopping and cultural precincts, sporting facilities and various tertiary facilities. We can offer generous flexible working arrangements - giving you more time to enjoy the fantastic restaurants, beautiful parks, walking trails and wineries within our region. Interested? We’d love to hear from you! Please ensure that you attach a cover letter and an up-to-date copy of your resume. Need more information? Please contact Nic Blythman, Service Desk Manager on (03) 5454 8470 for a confidential discussion. Diversity and Inclusion Bendigo Health is an Equal Opportunity Employer. We embrace diversity and social inclusion and encourage people from a diverse cultural background, people with disabilities and or Aboriginal or Torres Strait Islander people to apply. Position Description: HERE Careers Video Reference: Welcome to Bendigo Health & Bendigo Health Careers Act with RespectX | We are proud to be a RespectX Accredited Employer. We have zero tolerance for sexual harassment, bullying and discrimination in our organisation. Learn more: www.respectx.com.au If you are an existing Bendigo Health employee, please ensure you apply with your Bendigo Health email address.

Responsibilities

Act as the first point of contact for IT support requests, responsible for triaging, diagnosing, and resolving technical issues. Manage incidents and service requests while maintaining clear communication with stakeholders and contributing to IT documentation and policies.