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Service Desk Officer at RSPCA Queensland Ltd.
Queensland, Queensland, Australia -
Full Time

Start Date

Immediate

Expiry Date

23 Nov, 26

Salary

0.0

Posted On

25 Aug, 26

Experience

1 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Yes

Skills

Industry

Information Technology & Services

Description
  • Be a first point of contact for IT incidents, service requests and technical enquiries.
  • Diagnose and resolve Level 1 and Level 2 hardware, software, mobile, peripheral, video conferencing and connectivity issues.
  • Install, configure and deploy hardware, devices and software across the organisation.
  • Log, prioritise, track and manage support tickets through Jira, working within agreed service levels.
  • Support Microsoft 365, Active Directory, Azure, Exchange, SharePoint and other core business technologies.
  • Manage user accounts and access, including onboarding and offboarding activities.
  • Escalate more complex issues to the appropriate support teams, providing clear and accurate documentation.
  • Assist with IT asset deployment, tracking, maintenance and returns.
  • Keep users informed throughout the support process with clear, timely and helpful communication.
  • Work with third-party vendors and service providers when additional support is required.
  • Contribute to knowledge articles, support documentation and improvements to the way we deliver IT services.
  • Provide occasional onsite support across RSPCA Queensland locations as required.
Responsibilities