Service Desk Operator at Westpac Group

Adelaide, South Australia, Australia -

Full Time

Start Date

Immediate

Expiry Date

20 Aug, 26

Salary

0.0

Posted On

22 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Problem Solving, Data Analytics, Coding, Automation, Technical Aptitude, Customer Service, Communication Skills, Troubleshooting, Knowledge Management, Artificial Intelligence

Industry

Financial Services

Description

As a Service Desk Agent, you will be taking the first steps in your career in technology. You will be responsible for supporting our internal customers with their IT enquiries and using the skills and experience you acquire as a stepping stone for your career development. You will be working for an organisation that supports development, internal career moves and flexible working. This is a permanent part-time position. Key Responsibilities: * Addressing technology issues from internal colleagues with enthusiasm and efficiency. * Proactively troubleshooting and resolving technology issues across multiple customer contact channels * Driving the evolution of our service desk through automation, knowledge management, and artificial intelligence. Desired Skills: * Problem Solving and Curiosity: Using innovative thinking to tackle technology challenges * Data Analytics: Improve the customer experience or efficiency of the service desk * Coding skills: Simplifying and improving processes through automation * Adaptive Learner: Adapt swiftly to modern technologies and evolving industry landscapes * Technical Aptitude: Highlight your expertise across a broad range of technologies * Career Driven: Join a team that encourages your professional growth and development * Passion for Technology: Having a genuine enthusiasm for the latest in tech trends What do I need? * Have valid Australian working rights * Be available to work between Monday and Friday, 7:30AM to 5:30PM-there is the possibility for additional hours on an ad-hoc basis * Work as part of a team delivering service and support, with a great customer service focus * Have clear communication skills * Enjoy learning new things * Be initiative-taking, with a cheerful outlook towards your work Why join us? We’re obsessed with becoming our customers' #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return, we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that: * Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates! * Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave. * Tailored learning and development opportunities to help your grow your career within the bank. * Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives. Create your future today To get started, simply click on the APPLY or APPLY NOW button We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community. If you need any adjustments during the recruitment process, you can find more information and contact details on our FAQs and how to contact us page [https://aus01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.westpac.com.au%2Fabout-westpac%2Fcareers%2Ffaq-contact-us%2F&data=05%7C02%7Cdakotah.bishop%40westpac.com.au%7Cd15ccf34ab1e42eba8b108de7044f492%7C57c64fd466ca49f5ab382e67ef58e724%7C0%7C0%7C639071638622937325%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=CVu4NaILh3E9bnppTkmFikGV3MAwuAh5JuFwMi%2FFj5o%3D&reserved=0], under the ‘Diversity, sustainability and flexibility’ section.

Responsibilities

The role involves providing first-level IT support to internal customers and troubleshooting technology issues across various contact channels. Additionally, the operator will help evolve the service desk through automation, AI, and knowledge management.