BENEFITS INCLUDE:

Free Virtual GP Service
22 days Annual Leave
Mi Recognition (Thanking employees for a job well done ranging from €25 - €250)
Talent Referral Scheme (Earn €100 - €3000 for referring a friend to Mitie)
Mi Deals (Fantastic savings at high street stores)
Long service awards (Ranging from €50-€300)
10% health insurance discount for employees who join under the MITIE plan
A non-contributory life assurance scheme
Personal Retirement Savings Account (PRSA) scheme
Employee Assistance Programme (EAP)
Save as you Earn Scheme (a risk-free savings plan that allows you to buy Mitie shares at a special discount)
Bike2Work Scheme
Tax Saver Scheme
Learning & development (access to 200 courses on our L&D platform)
This job description is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. It does not attempt to detail every activity, and should be utilised as a general guide, detailing the minimum requirements and responsibilities of the position. Specific tasks and objectives will be agreed with the post holder following the appraisal process and on an as and when required basis throughout the post holder’s period of employment.

Ensure all reactive, remedial, planned, and quoted works are scheduled, issued, and managed through to completion with supporting paperwork/certification.
Ownership of tasks from “Pending Acceptance” to “Complete” status in line with Business procedures and processes to assign, reassign, remove, push through etc as necessary.
Hitting completion deadlines on CAFM System.
Support Management and Operations teams in Contract delivery and escalate issues with specific jobs or suppliers promptly.
Manage a close relationship with suppliers to ensure the timely delivery of documentation for planned tasks.
Review PPM backlogs, update tasks, provide mitigation and issue relevant comms to Management and Operations staff.
Follow up open P1’s and P2’s for updates to close out efficiently, again keeping both internal and external clients updated.
Generate, issue and communicate End of Shift handover report to Out of hours & Management teams
Respond to queries, enquiries, and escalations from the helpdesk team and Facilities Mangers
Run and issue bespoke client specific reports and or business reports to support the operations team
Contribute to team through training colleagues, cross training, cover, attending meetings etc.
Accurately record all job-related information on the appropriate IT systems and Log note all activity against tasks in the bespoke CAFM system
Manage and communicate access requests.
Effective ‘chase’ of suppliers for progress information from within SLA
Deal with communications in a professional and prompt manner.
Identify opportunities to improve performance and work with the operations teams to implement change.
Any other associated tasks that may be required from time to time and ad-hoc tasks as requested.