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Service Desk - Process Trainer at Two95 International Inc

Kuala Lumpur, Kuala Lumpur, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

11 Jul, 26

Salary

0.0

Posted On

12 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

IT Service Management, Service Desk Operations, Training Delivery, Presentation Skills, Ticketing Systems, Cybersecurity Principles, Remote Support Tools, Instructional Design, Data Analysis, SOP Creation, Knowledge Base Management, Communication Skills, Interpersonal Skills, Stakeholder Management, Knowledge Facilitation

Industry

technology;Information and Media

Description

1. Technical Background (Strong technical background in IT Service management, with experience in service desk operations) 2. Good Presentation and training delivery skills 3. Should also be familiar with various ticketing systems, cybersecurity principles, and remote support tools 4. Proven experience in designing, developing and delivering training programs 5. Prior experience in maintaining and analyzing historic training data is highly desirable 6. Experience in Creating SOPs and Knowledge Base Articles · Experience in working in Service Desk Environment. · Excellent Communication skills, Presentation and Interpersonal skills · Ability to adapt to changing priorities, technologies according to business needs · Ability to manage stakeholders and be responsive to business urgency · Self-starter– Must be able to start and manage multiple tasks at the same time · Inclination for learning and passion for knowledge facilitation

Responsibilities

The role involves designing, developing, and delivering training programs for service desk operations. You will also be responsible for creating SOPs, managing knowledge base articles, and analyzing training data.