CALL CENTER CUSTOMER SUPPORT REPRESENTATIVE

Join a veteran-owned, mission-driven team serving well-known brands in roadside assistance, telecom, retail, energy, travel, and hospitality.

BASIC QUALIFICATIONS

• Authorized to work in the United States; live in an eligible state
• High-school diploma or GED and 1+ year recent customer-service or call-center experience
• Typing 30 WPM with 95 % accuracy; confident using multiple web-based systems
• Clear, professional English communication (Spanish or other language a plus)
• Calm problem-solver who stays patient and positive under pressure

• Answer and resolve inbound calls, emails, or chats with empathy and accuracy
• Research accounts, process orders, returns, payments, and plan changes
• Dispatch service providers (e.g., roadside assistance) and give real-time status updates
• Follow scripts and quality guidelines while adapting to each customer’s needs
• Document every interaction in the CRM and safeguard customer data
• Offer additional products or services that add genuine value
• Meet individual and team targets for quality, productivity, and attendance