Service Desk Representative at Diebold Nixdorf

Querétaro, Querétaro, Mexico -

Full Time

Start Date

Immediate

Expiry Date

07 May, 26

Salary

0.0

Posted On

06 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Billing Processes, Customer Service, Helpdesk Support, Information Management, Hardware Troubleshooting, Software Troubleshooting, Communication, Collaboration, Decision Making, User Support, Remote Tools, Ticket Management, Proactive Assistance, Contract Coverage, Approval Coordination, Engagement

Industry

IT Services and IT Consulting

Description

Supports Santander Bank billing processes and practices by managing successful transfer of needed information from DN ticket system to customer ticket system and assisting in making billable work decisions in relation to customer contract coverage. Assists in obtaining billing approvals from on-site customer contacts. Coordinates with remote Global Business Services (GBS) and other team members as needed to obtain needed information to incorporate into the ticket and billing processes. Assists with proactive user helpdesk services to inbound customer service requests. May assist with diagnoses and resolution of hardware and software issues. May assist in creation and updates tickets to reflect changes and works with customers to ensure appropriate levels of engagement and communication. Uses available tools and resources, including remote tools, to accomplish tasks. Role will be located within local Santander Bank facility. Why should you join Diebold Nixdorf? Brightest minds + technology and innovation + business transformation The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability. –Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status. ** To all recruitment agencies: Diebold Nixdorf does not accept agency resumes. Please do not forward resumes to our jobs alias, Diebold Nixdorf employees or any other organization location. Diebold Nixdorf is not responsible for any fees related to unsolicited resumes** We are a global Company operating in multiple Locations and Entities. As we are keen to find the best solution for our candidates several legal entities might be applicable for a Job offer. A List of our operating entities can be found here - https://www.dieboldnixdorf.com/en-us/about-us/global-locations

Responsibilities

The Service Desk Representative supports Santander Bank's billing processes by managing information transfer between ticket systems and assisting with billing approvals. They also provide proactive helpdesk services and may assist with diagnosing hardware and software issues.