Service Desk Representative at PENINSULA JEWISH COMMUNITY CENTER

Foster City, California, United States -

Full Time

Start Date

Immediate

Expiry Date

03 Apr, 26

Salary

18.0

Posted On

03 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Detail Oriented, Organized, Multi-tasking, Basic Accounting Skills, Fitness Industry Knowledge

Industry

Health;Wellness & Fitness

Description

Job Details Job Location: Peninsula Jewish Community Center - Foster City, CA 94404 Salary Range: $18.00 - $18.00 Hourly Summary: The Service Desk Representative is a high-profile customer service position delivering beyond our member's expectations. They contribute to member retention, as well as new membership sales. This person has the responsibility of being responsive to members; checking members in and acting as a resource for members' needs of goods and services while in the club facilities. The Service Desk Representative acts as the Center's first line of communication with members and creates a friendly and welcoming environment. Essential Duties and Responsibilities include the following: Greets members/guests enthusiastically and efficiently handle the check-in process Answers telephone and field calls Schedules massage appointments either in person or by phone Assists members with purchases of retail goods and club services Presents membership information to prospective members, as well as refer them to Member Sales Department Works as a TEAM with all other departments Other Functions Be knowledgeable about all programs and activities offered by PJCC Promotes club services and activities Assists with keeping the club well stocked and clean Maintains communication log and lost & found ledger Handles member injury and illness incident reporting AVAILABLE SHIFTS: Morning Shift: 4:45am - 9:45am, Monday - Friday Qualifications Education: High School diploma or equivalent Knowledge, Skills, Abilities and Other Competencies: Must be detail oriented, organized and highly responsive with a commitment to customer service Strong written and verbal communication skills Basic accounting skills, customer service skills, results oriented, basic computer skills, ability to multi-task, and commitment to the fitness industry Minimum GED/High School Diploma or equivalent AED/CPR/First Aid Certified, preferred Physical and Working Conditions Ability to stand for several hours; ability to lift 25 lbs Fitness club environment. Must follow OSHA and PJCC safety standards

Responsibilities

The Service Desk Representative greets members and efficiently handles the check-in process while providing assistance with purchases and scheduling appointments. They act as the first line of communication with members and promote club services.