Service Desk & Sales Support 2IC - The Warehouse Dargaville (Full-time) at The Warehouse Group

Dargaville, Northland, New Zealand -

Full Time

Start Date

Immediate

Expiry Date

17 May, 26

Salary

0.0

Posted On

16 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Leadership, Communication, Retail Experience, Team Development, Administrative Tasks, Keyholder, Audit Requirements

Industry

Retail

Description

Company Description Ko wai mātou – Who we are The Warehouse Group looks after some of Aotearoa's most famous and beloved retail brands, including The Warehouse, Warehouse Stationery and Noel Leeming. They stay famous and beloved because we're always working to deliver relevant and exciting customer experiences to Kiwis, including a growing number of public good and sustainability initiatives. Job Description Te kaupapa o te tūranga - The purpose of the role. We have a permanent full‑time position available with shifts as Service Desk Team Member and Sales Support 2IC. Service Desk Tuesday - Thursday: 12:00pm - 8:00pm Sales Support 2IC Sunday: 1:00pm - 8:30pm Monday 7:30am - 4:00pm We are currently seeking a self-motivated and enthusiastic individual to join our team as a Sales Support 2IC and Service Desk team Member. In this dual role, you will assist the Sales Support Manager in leading and developing our team, which is responsible for managing all customer-critical processes at the ‘front of house’ as well as run the Service desk for part of your work week. Your responsibilities will also extend to supporting back-of-house operations, ensuring that internal audit requirements are met and daily administrative tasks are completed in a timely manner as well as being a keyholder who will open and/or close the store on your 2IC shifts. The ideal candidate for this role will have a strong focus on customer service and a passion for retail. Your contribution will be instrumental in providing a positive customer experience. If you’re ready to take on a challenging and rewarding role in a dynamic retail environment, we’d love to hear from you! Qualifications He kōrero mōu ake - About you We are seeking an individual who has demonstrated retail experience in a large-scale, big-box environment. The ideal candidate should possess strong leadership skills and have excellent written and verbal communication abilities. Above all, we value a passion for enhancing both customer and employee experiences. Additional Information Tā mātou tāpaetanga – What we offer Team Card: Access to discounts across our brands. Birthday Leave: To celebrate your special day, you're entitled to a day of paid leave each year! Here for Good Leave: To do good in your community you'll have one day of paid leave every year! Career Progression: an excellent steeping stone into other internal opportunities. Plus loads more! Contract Type: Permanent

Responsibilities

This dual role involves assisting the Sales Support Manager in leading and developing the team responsible for front-of-house customer-critical processes while also running the Service Desk for part of the week. Responsibilities also include supporting back-of-house operations, meeting internal audit requirements, completing administrative tasks, and acting as a keyholder for store opening/closing.