Sign up with

Already have an account? Log in here

Need some help?
Talk to us at +91 7670800001

Service Desk Senior Manager at NTT DATA

Bengaluru, karnataka, India -

Full Time

Start Date

Immediate

Expiry Date

23 Jan, 26

Salary

0.0

Posted On

25 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Management, IT Software Troubleshooting, Hardware Troubleshooting, Win 10, macOS, iOS, Android, Google Suite, Microsoft Environment, Field Services, Desktop Engineering, Asset Management, Team Leadership, Business Process Improvement, Performance Management, Operational Management

Industry

IT Services and IT Consulting

Description

In these roles, you will be responsible for: Provides direct supervision to a large team of operational, production, sales, service or administrative team members, or a small staff of professional-level team members. Work is guided by operational and project objectives. Sets and communicates clear expectations for work outcomes and manages performance. First-level leader of nonexempt, exempt and first- level Supervisors. Provides guidance and recommendations that drive results to improve business processes and client service delivery. Manages the coordination of activities of a section or group with responsibility for results in terms of costs, methods, and team members. Experienced in developing and leading a team to deliver key business results. Client Management Ability to work independently within a diverse global team IT software and hardware troubleshooting knowledge and skills (Win 10, macOS, iOS, Android, Google Suite and Microsoft Environment) Knowledge of Field Services, Desktop Engineering, Asset management, MAC would be a winner."

Responsibilities

The Service Desk Senior Manager will supervise a large team and set clear expectations for work outcomes. They will manage performance and drive results to improve business processes and client service delivery.