Service Desk Specialist at Northfield Mount Hermon School

Gill, Massachusetts, United States -

Full Time

Start Date

Immediate

Expiry Date

16 Oct, 26

Salary

29.0

Posted On

18 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Hardware Troubleshooting, Software Troubleshooting, Customer Service, Google Workspace, Technical Documentation, Account Management, Audio/Visual Support, Inventory Management, User Training, Written Communication, Verbal Communication

Industry

Description

Northfield Mount Hermon (NMH) seeks a Service Desk Specialist to serve as the primary point of contact for Information Technology support. The Service Desk Specialist provides responsive, customer-focused technical assistance to students, faculty, staff, and families. This role plays a vital part in ensuring the technology that supports teaching, learning, and campus operations is reliable, accessible, and effective. Working collaboratively with colleagues across the IT department, the Service Desk Specialist helps foster a positive technology experience that advances NMH's educational mission and strengthens our residential school community. WHY NMH * Comprehensive insurances, including medical, dental, vision, life, and disability * A robust 11% 403(b) contribution (with a 3% employee contribution) * Generous paid time off, including three weeks of annual paid vacation * Tired of packing lunch? Enjoy meals in our dining hall while on duty and save an average of $2,700 a year. * Tuition remission for dependent children of high school age who meet the acceptance requirements of the school ABOUT NMH Northfield Mount Hermon, an independent boarding and day school located in the beautiful Connecticut River Valley of Massachusetts, was founded on the principles of inclusivity and community — values that have been central to the school’s mission since 1879. NMH engages the intellect, compassion, and talents of its students, empowering them to act with humanity and purpose. A DAY IN THE LIFE The Service Desk Specialist provides front-line technology support to the NMH community, helping students, faculty, staff, and families effectively use the systems and tools that support daily campus life. This position responds to technical questions, troubleshoots hardware and software issues, assists with account management, and helps ensure users receive timely and effective solutions. In addition to providing direct support, the Service Desk Specialist contributes to technology onboarding, documentation, equipment distribution, inventory management, and campus events requiring audio/visual support. The successful candidate will enjoy working with a diverse community of technology users and will bring strong communication skills, curiosity, and a commitment to service. REQUIRED SKILLS AND QUALIFICATIONS * 2-4 years of experience in a technical support environment. * Working knowledge of various operating systems and devices. * Ability to troubleshoot a variety of application and hardware issues. * Experience supporting and training users on technology applications. * Strong customer service skills and a commitment to providing a positive user experience. * Excellent written and verbal communication skills. * Ability to work independently while collaborating effectively with colleagues. * Ability to work with a diverse community of technology users. * Experience with Google Workspace or similar technology platforms. * Ability to create and maintain technical documentation. * Ability to remain current with technology trends and apply new knowledge to support users. PREFERRED QUALIFICATIONS * Experience with Zoom Workplace. * Experience with TeamDynamix or similar ticketing systems. * Experience supporting technology in an educational environment. * Experience with hardware deployment and inventory management. This is an in office position. This is a full-time, 37.5-hour-per-week position. Occasional evening and weekend hours may be required to support campus events and operational needs.

Responsibilities

Acts as the primary point of contact for IT support, providing technical assistance to students, faculty, staff, and families. Responsibilities include troubleshooting hardware and software, managing accounts, and supporting campus audio/visual events.