Company Description
At SGS, we are the world’s leading testing, inspection, and certification company, setting the global benchmark for sustainability, quality, and integrity. With a network of 2,650 offices and laboratories and a dedicated team of 97.000 employees, we work together to create a better, safer, and more interconnected world.
Job Description
Are you passionate about delivering top-tier IT support and ensuring seamless technology experiences for users at all levels? At SGS, the world’s leading testing, inspection, and certification company, we’re looking for a Service Desk Specialist to join our dynamic IT team in Zug, Switzerland.

This is a fantastic opportunity to work in a fast-paced, international environment where your technical expertise and customer-first mindset will make a real impact—especially supporting VIP and C-Level users. As a Service Desk Specialist at SGS you will:

• Ensure availability of the Service Desk Hotline (8am–6pm)
• Provide premium support to end users, including VIPs and ExCo members
• Deliver occasional on-site support at CH Laboratories
• Install and configure desktops, laptops, mobile devices, printers, and software
• Manage and support Teams Rooms and meeting room technologies
• Troubleshoot hardware, software, and network issues
• Support user account management in Active Directory and Azure AD
• Maintain documentation and contribute to continuous improvement initiatives

Qualifications

Please refer the Job description for details