Service Desk Specialist at Skillspark AB
Gdynia, pomorskie, Poland -
Full Time


Start Date

Immediate

Expiry Date

10 May, 25

Salary

0.0

Posted On

11 Feb, 25

Experience

0 year(s) or above

Remote Job

No

Telecommute

No

Sponsor Visa

No

Skills

Microsoft Excel, Critical Thinking, Multi Factor Authentication, Self Management, Research, Communication Skills

Industry

Information Technology/IT

Description

STARTASAP

DURATION> 12 months
Location: Gdynia
Hybrid model: 1-2 days a week working from the office
Language: Polish & English (fluent in verbal and written communication)
Rate: up to 130 PLN/H net + VAT, B2B / negotiable

REQUIREMENTS:

  • Knowledge and understanding of multi-factor authentication (MFA) solutions and Windows Hello for Business are preferable.
  • Customer-service experience: ability to understand users’ problems, concerns, and needs.
  • Strong problem-solving and troubleshooting abilities.
  • Self-management, research, and continuous learning skills.
  • Excellent organizational skills, including planning, critical thinking, and attention to detail.
  • Open-mindedness and strong communication skills.
  • Proficiency in Microsoft Excel.
  • Ability to collaborate effectively within a project team.
Responsibilities
  • Managing, prioritizing, and documenting incoming questions.
  • Providing user communication and support by:
  • Identifying the correct course of action and resolving issues.
  • Offering frontline technical support, assisting users with issues, and guiding them through upgrades.
  • Escalating any problems to relevant teams when necessary.
  • Facilitating adoption by educating and encouraging users on the benefits and usage of the new system to drive adoption.
  • Analyze user inquiries to identify trends and recommend changes to prevent future issues.
  • Tracking and reporting key metrics and user feedback to improve service quality.
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