Service Desk Specialist - Tieto Caretech (m/f/d) at Tietoevry Banking

Skellefteå, Västerbotten County, Sweden -

Full Time

Start Date

Immediate

Expiry Date

16 Aug, 26

Salary

0.0

Posted On

18 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

First Line Support, Incident Management, Problem Solving, Swedish Fluency, English Fluency, Norwegian Fluency, Customer Service, IT Support, Lifecare Application Support

Industry

IT Services and IT Consulting

Description

Job Description At Tieto Caretech you’ll get a chance to provide patients and end users with product offerings that help them in their life, reinventing the world for good. If that sounds interesting, please keep on reading. About us Tieto Caretech is modernizing the Nordic health and social care sector with modular, open, and interoperable software. We develop and deliver high quality software solutions and services that enable healthcare and welfare professionals to do their work even better and with higher efficiency - have more time to care. We are a global team of professionals working on providing products and services to different sectors from intensive care to laboratory and social care. In addition to working closely with our customers, we also have our own products that we build and develop for various fields in society. From enabling healthcare professionals to spend more valuable time with their patients to providing data for professional athletes to achieve even better results, we make all that possible. With us you can build technology for the good of society and make your mark on the health and wellbeing of people in need. About the role Our Caretech organization is now looking for an employee for the First Line Support. This position is a temporary fixed-term employment of 6 months. The main job is to receive and process incident reports and support requests sent by customers. The role includes diverse and challenging tasks in the customer interface. As part of our team you will: Provide daily support to corporate customers by receiving and resolving IT issues in Swedish and Norwegian Be part of a knowledgeable and supportive team within a well-established international organization Have the opportunity to grow and develop your skills as an IT professional Work with challenging, interesting, and varied tasks Be equipped with all the necessary tools, including a phone, laptop, and other remote communication solutions We are looking for someone with: Some experience working in a Service Desk environment A driven and engaged mindset, with the ability to prioritize tasks independently and make things happen A strong sense of dedication and teamwork, consistently delivering high-quality service to our customers Excellent problem-solving skills and the ability to thrive in a sometimes fast-paced environment An interest in technology Fluency in both Swedish and English, spoken and written It is an advantage if you have experience in: Individual and Family Care or Elderly Care and have used Lifecare Application support Please note that this position is a temporary, fixed-term employment of 6 months. What’s in it for you? With us you will be part of the important and meaningful work of developing healthcare for all of us. You have an important mission to make a difference that really matters. In addition, as a company we offer you professional growth, open and friendly culture, and an outstanding work-life balance! We believe that our organizational culture is an important part of enabling you to be successful. We provide a flexible hybrid work model as part of our culture and way of working. Finally, we also believe in curiosity and learning as a lifestyle. We want to encourage you to keep up that curiosity and deepen your knowledge on topics you’re interested in. For example, we host a ‘Keep Learning Week’ twice a year, a week where everyone at Tieto has the possibility to join different training courses in a truly global setting. Could you be our new colleague? We look forward to hearing from you! We will fill the position as soon as we find the right person, so we encourage you to apply today. If you have any questions regarding this role, please contact the hiring manager Evelina Erman, [email protected] We perform background checks on all final candidates. Tieto declines calls from recruitment companies. Additional Information At Tieto, we believe in the power of diversity, equity, and inclusion. We encourage applicants of all backgrounds, genders (m/f/d), and walks of life to join our team, as we believe that this fosters an inspiring workplace and fuels innovation. Our commitment to openness, trust, and diversity is at the heart of our mission to create digital futures that benefit businesses, societies, and humanity. Diversity, equity and inclusion (tietoevry.com) Remote Type: Hybrid Job Area: Technical and Functional Expertise Business Unit: Caretech

Responsibilities

The role involves receiving and processing incident reports and support requests from corporate customers. The specialist provides daily IT support in Swedish and Norwegian to resolve technical issues.