Allianz Services is part of Allianz Group, one of the world’s leading insurers and asset managers and has succeeded in becoming one individual business segment by combining various businesses from different parent companies. Allianz Services is running service delivery operations in Romania, India, Mauritius and Morocco as well as is operating Consulting hubs in Germany, USA, Italy, France and Singapore with almost 6000 colleagues globally.
Allianz Services Romania has a key role in the transformation of the Group by improving operations and creating a superior experience for customers, offering actuarial, financial, IT, HR and governance services. Our team counts over 1000 passionate professionals whose main assets are the expertise and top qualifications, combined with multilingual skills, ranging from English, German, French and Italian, to Portuguese, Spanish and Romanian.
At Allianz Services Romania, we aim to attract best talents and create an inspiring environment for our people to develop, while unceasingly caring for our community and for shaping a better future together!

JOB ROLE

A Service Desk Specialist at Allianz Services typically plays a crucial role in providing technical support and assistance to internal users and clients.

WHAT YOU WILL DO

• 1st level support –key interface for the vendor to receive information on status of invoice, payment & payment details.
• Handling of payment requests from ARIBA and SAP purchases
• Supporting Supplier with ARIBA and SAP topics
• Handling of payment reminders
• Handling of payment reminders from catalog suppliers
• Taking care of vendor creation process
• Identify and drive process optimization
• Manage and solve escalation topics
• Supporting Suppliers on invoicing topics
• Work in SAP FI, ARIBA, SAP-MM, SAP S4 Hana
• Control, create and update the relevant Desktop procedures and keep it up to date
• Consult and support the customer in operational sourcing tasks
• Liaise with other Operational Entities, units, departments as well as with externals (clients, providers) and fosters good relationships
• Identify recurring issues and suggest improvements to processes and systems to enhance service quality.
• Participate in training and development activities to stay updated with the latest technologies and support practices.
• Deliver high-quality customer service by maintaining a professional and friendly demeanor.
• Ensure user satisfaction by providing timely and effective support.