Requisition ID: 96207
Job Category: Campus
Location: Mississauga, ON, Canada
Join a company that is passionately committed to the pursuit of a better world through positive change. With more than 65 years of business and technical expertise in mining, energy, and infrastructure, our 10,000 colleagues in 150 countries tirelessly work toward bettering the industries in which we operate. With practical solutions that are safe, innovative and sustainable, we think globally while acting locally. Are you looking for an opportunity to join a diverse group of professionals who are committed to remaining exceptional? We look forward to hearing from you.
As part of our Shared Services group, comprised of Finance, Marketing, Communications, Human Resources, Commercial, Legal and Facilities, we support the business achieve their goals through a range of strong technical capabilities. We ensure delivery of services through the skills of our people, methodologies, and systems.
Hatch is seeking an IT Service Desk Co-op for an internship starting January 2026. Reporting to IT Service Desk Technician you will support offices globally working from our Mississauga office location.

COMPETENCIES (KNOWLEDGE, SKILL, ATTRIBUTES):

• Good understanding of engineering and business fundamentals as they apply to engineering problems and projects.
• Ability to learn quickly and to take on new challenges.
• Collaborative team player with excellent interpersonal skills.
• Excellent organizational skills and attention to detail.
• Strong written and verbal communication skills.
• Shows critical and creative thinking and problem solving and brings forward solutions for our clients’ toughest challenges.
• Adapts and embraces change.

• Enrolled in a college diploma or degree program with relevance in PC technical support, computer science, cyber security, network administration or similar field of study.
• Ability to support Dell, HP laptop/desktop computers, peripherals, Ricoh, HP, Canon multi-function printers and other computer hardware.
• Knowledge of engineering software such as Autodesk, ESRI and Bentley products, is a clear advantage, but not required.
• Familiarity with standard helpdesk software and knowledge of remote user support.
• Understanding of Microsoft productivity products, including MS Office, Office 365, Teams, SharePoint, OneDrive.
• Application Support for Adobe products, and other current and new applications that exist within the organization.
• Understanding of Windows Active Directory User and Computer Administration; Microsoft Exchange and Office 365 Admin.
• Exposure to IT Service Management (ITSM) and delivery systems, e.g. Zendesk, ServiceNow, Remedy.
• Strong analytical, problem solving and troubleshooting skills.
• Ability to function well in a team environment; work independently as needed.
• Strong customer focus skills.
• Strong oral and writing proficiency in English.
• All candidates must have legal authorization to work in Canada without employer sponsorship.