Job objectives and responsibilities

• To co-ordinate the Administration and Helpdesk staff in four site locations; ensuring that they manage all administration tasks to support Mitie process and activities
• Manage the day-to-day interaction internal Clients and Helpdesk to ensure jobs are logged correctly on Maximo to ensure SLA’s are met
• To provide strong support, accurate reporting and up to date figures for the FM team and the Client
• Supervise a team of Administration and Helpdesk Operatives to ensure best practice and quality service; including sickness, annual leave and workload

Main duties

First line Supervision of the Help Desk calls and team including but not limited to:-

• Answer the telephone and address enquiries
• Raise reactive call outs on Maximo along with quotations/cost estimates to the client
• Raise Purchase Orders
• Approve To Pay purchase orders on a periodic basis throughout the week
• Co-ordinate subcontractor reactive calls ensuring that calls are promptly responded to and closed off
• Communicating with Supervisors / Engineers / Suppliers /

Liaise with Subcontractors regarding

• Security clearance and access requirements
• Reactive & Quoted Works
• Chase up jobs logged to close off and chase up costs
• Delegating workload to admin team

Helpdesk reporting;

• Adhoc reports required by the clients for specific information on
• Assisting with producing necessary documentation for audits when required
• SLA’s, PPM’s and finance performance, including support with compiling the weekly/monthly reports
• Liaise with Contract Management team where necessary and be key point of contact for management enquires on the allocated account portfolios

• To co-ordinate the Administration and Helpdesk staff in four site locations; ensuring that they manage all administration tasks to support Mitie process and activities
• Manage the day-to-day interaction internal Clients and Helpdesk to ensure jobs are logged correctly on Maximo to ensure SLA’s are met
• To provide strong support, accurate reporting and up to date figures for the FM team and the Client
• Supervise a team of Administration and Helpdesk Operatives to ensure best practice and quality service; including sickness, annual leave and workloa