The focus of the Service Desk Support Analyst role is to provide proactive technical support to customers using a range of contact methods including telephone, email, personal callers and online resources.
The customer user base includes University of Liverpool staff, students (including online) and associates based on and off campus.
Experience of supporting IT users in a similar environment and using a call logging tool is essential along with the ability to multi-task, work on own initiative and deal sensitively with enquiries from a diverse range of individuals.
You should have a minimum of three GCSE or equivalent, at grade C or above, including English Language and Maths.
Commitment to Diversity
The University of Liverpool is committed to enhancing workforce diversity. We actively seek to attract, develop, and retain colleagues with diverse backgrounds and perspectives. We welcome applications from all genders/gender identities, Black, Asian, or Minority Ethnic backgrounds, individuals living with a disability, and members of the LGBTQIA+ community

Please refer the Job description for details