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Service Desk Support Analyst || Nashville, TN || Onsite at INFO ORIGIN INC

Nashville, Tennessee, United States -

Full Time

Start Date

Immediate

Expiry Date

18 Oct, 26

Salary

30.0

Posted On

20 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

IT Support, Hardware Troubleshooting, Software Troubleshooting, Active Directory, ServiceNow, Network Troubleshooting, VPN Support, Wi-Fi Support, Microsoft Teams, WebEx, iOS Support, Customer Service, Communication Skills, Remote Support Tools, Printer Support, Equipment Deployment

Industry

Software Development

Description

Job Title: Service Desk Support Analyst || Nashville, TN || Onsite RESPONSIBILITIES * Provide IT support via phone, email, and remote tools. * Handle up to 30 support calls daily. * Troubleshoot hardware, software, printers, and network issues. * Manage Active Directory accounts (password resets, unlocks). * Support iPhones, iPads, Microsoft Teams, and WebEx. * Resolve VPN, Wi-Fi, and connectivity issues. * Manage tickets using ServiceNow. * Set up and deploy IT equipment. REQUIREMENTS * Experience in IT Help Desk, Desktop Support, or Service Desk. * Knowledge of Active Directory, ServiceNow, Windows, and printer support. * Experience with Teams, WebEx, and remote support tools. * Strong customer service and communication skills. * Ability to lift up to 50 lbs.

Responsibilities

Provide technical support via phone, email, and remote tools to resolve hardware, software, and connectivity issues. Manage Active Directory accounts and utilize ServiceNow for ticket management and equipment deployment.