Service Desk Support Analyst - Technology Service at Carey

Melbourne, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

16 Sep, 26

Salary

0.0

Posted On

18 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Level 1 and 2 Technical Support, Troubleshooting, Windows OS, Apple OS, Device Deployment, Inventory Management, Audio-Visual Support, Ticketing Systems, Customer Service, Interpersonal Communication, Problem Solving, Time Management

Industry

Primary and Secondary Education

Description

Carey Baptist Grammar School is seeking a customer-focused and technically capable Service Desk Analyst to join our Information Technology team! This role is responsible for providing face-to-face, phone, email and virtual IT support to staff, students and parents, ensuring the effective use of technology across the School. As the first point of contact for IT support, you will troubleshoot technical issues, manage and prioritise service requests, and deliver exceptional customer service in a fast-paced school environment. This is a full-time, fixed-term two-year contract with an immediate start preferred. The position is Monday to Friday, with standard hours of 8:00am–4:00pm and one to two days per week working 9:00am–5:00pm to provide late shift coverage at the Service Desk counter. Learn more about our community: Carey is a leading co-educational school for students from Early Learning to Year 12 (IB & VCE). Our cohort is made up of approximately 2700 students who are supported by over 600 passionate and experienced staff. Our vibrant community is also enriched by a number of dedicated volunteers and engaged alumni. With five extraordinary campuses, we create inspiring spaces where learning thrives and where new opportunities await enthusiastic educators. * Kew Learning Campus – ELC – Year 12 * Dovale Learning Campus – ELC – Year 6 * Bulleen Sports Complex * Outdoor Education Site - Banksia Peninsula * Experiential Learning Facility - Mission Beach in Far North Queensland Carey offers a nurturing workplace where innovation is celebrated and both personal and professional growth is actively supported. The role: * Provide Level 1 and 2 technical support to staff, students and parents via face-to-face, phone and remote channels. * Troubleshoot and resolve issues relating to devices, operating systems, applications and school technologies. * Support and maintain Windows and Apple devices, including device setup, deployment and inventory management. * Provide support for classroom and event audio-visual technologies. * Manage and prioritise service requests, ensuring accurate documentation and timely resolution through the School's ticketing system. * Contribute to continuous improvement initiatives, knowledge sharing and the delivery of exceptional customer service across the School community. What do I need to succeed? * Relevant tertiary qualifications in Information Technology or equivalent professional experience. * Previous experience working in a Service Desk, IT support or customer-facing technical support environment. * A strong customer service mindset, with a genuine desire to help others and deliver a positive user experience. * Excellent communication and interpersonal skills, with the ability to build effective relationships with a diverse range of stakeholders. * Strong analytical and problem-solving abilities, with a proactive approach to resolving issues. * The ability to manage competing priorities, remain organised and work effectively in a fast-paced environment. * High attention to detail and a commitment to delivering accurate, high-quality work. * A professional, collaborative and positive approach, aligned with Carey's values of Care, Respect and Growth. A valid Employee Working With Children Check is a requirement of employment in this position. Our commitment to Child Safety: Our community is committed to promoting child safety, student empowerment and cultural safety, with a zero-tolerance approach to child abuse and neglect. We encourage active student participation in maintaining a safe environment and routinely implement policy updates and improvements to safeguard our students. All members of the Carey community, including staff, parents, alumni and volunteers share the responsibility of maintaining student safety at all times. You can read more about Carey’s Child Safety policies here [https://www.carey.com.au/about-carey/policies]. How do I apply? Click "Apply Now" to submit your CV and cover letter by 5:00pm Friday, 3 July 2026. To find out more about this opportunity, download the Position Description here. [https://careylink.sharepoint.com/:b:/s/HCM-PositionDescriptions/IQD3cYnI6qxtTZ0ipeOpklWKATKSXeFJJu8fD95p0Xr_jDU] Carey Baptist Grammar School reserves the right to close this advertisement at any time. Carey is an inclusive workplace where everyone is celebrated, regardless of race, ethnicity, gender, sexual orientation, socio-economic status, age, physical ability and religious or political beliefs. We adopt a whole-school approach to providing an environment of mutual respect, fairness, equity and justice. We acknowledge the traditional custodians of the lands and waters surrounding us and pay our respects to the Elders past, present and emerging. We celebrate, value and include people of all backgrounds, sexualities, cultures, bodies and abilities.

Responsibilities

Provide Level 1 and 2 technical support to staff, students, and parents via face-to-face, phone, and remote channels. Manage and prioritize service requests through the school's ticketing system while maintaining Windows and Apple devices.