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Service Desk Support, Intermediate at BSC
El Dorado Hills, California, United States -
Full Time

Start Date

Immediate

Expiry Date

07 Jan, 26

Salary

0.0

Posted On

09 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Excellence, Technical Support, Troubleshooting, Network Services, Software Training, Documentation, Standard Operating Procedures, Accountability, Remote Support, Diagnostics, Automated Solutions, IT Service Management, Communication, Problem Solving, Independence, Quality Assurance

Industry

Insurance

Description
Your Role The IT Service Desk we deliver Customer Excellence Focused Support to our end users by Leveraging cutting-edge technology with our IT Service Management products and self-service/automated solutions for our customers. The Service Desk Support Analyst will report to the IT Supervisor. In this role you will be responsible for the remote support to users with technical problems and information technology issues involving computers and network services in an advanced network environment. Provides support (via telephone and chat), diagnostics and troubleshooting of computers, network services and related peripherals to local and remote access users. Provides end-user support and general training in the use of various software packages and in-house developed software. Provides ticket status updates and metric reports to management. Develops, documents, implements, and audits standard operating procedures and customer service guidelines relating to Service Desk IT support. Able to function independently and produce results that meet standards of quality, timeliness, and accountability. Minimal supervision and general direction. Performs work that is varied and moderately complex. Implements designs or approaches developed by others following knowledgebase procedures. Ability encompasses broad knowledge of concepts, practices, and procedures within particular field of specialization.
Responsibilities
The Service Desk Support Analyst will provide remote support to users with technical problems and IT issues. Responsibilities include diagnostics, troubleshooting, and providing end-user support and training.