Service Desk Support Specialist at Infotree Global

, Caribbean Netherlands, Netherlands -

Full Time

Start Date

Immediate

Expiry Date

14 Sep, 26

Salary

4800.0

Posted On

16 Jun, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Windows 11, macOS, Google Workspace, Microsoft Active Directory, System Imaging, VPN Support, Network Troubleshooting, iOS, Android, Remote Desktop, Zoom, AI-powered Tools, Ticketing Systems, Customer Service, Hardware Troubleshooting, Software Deployment

Industry

Staffing and Recruiting

Description

Overview We are seeking an experienced Service Desk Support Specialist for a 3-month contract assignment supporting a fast-paced, global technology environment. This role is ideal for a customer-focused IT professional who enjoys troubleshooting technical issues, supporting end users, and delivering exceptional service in a dynamic workplace. Reporting to the Senior Director of IT Services, the successful candidate will serve as a key member of the IT Desktop Support team, providing technical support to both local and remote employees across a broad range of hardware, software, and mobile technologies. Key Responsibilities Provide end-user support for account provisioning, system maintenance, software updates, antivirus management, and device imaging. Troubleshoot and resolve hardware and software issues across Windows and macOS environments. Perform break/fix support for desktops, laptops, mobile devices, printers, copiers, conference room technology, phone systems, and other IT equipment. Support remote users utilizing remote access and collaboration tools. Manage and prioritize support requests through the IT ticketing system, ensuring timely resolution and communication. Follow established standard operating procedures (SOPs) and escalate complex technical issues when appropriate. Support mobile devices across iOS and Android platforms. Assist with VPN connectivity, network troubleshooting, and wireless connectivity issues. Build and maintain professional relationships with employees at all levels, including executive leadership. Utilize AI-powered tools to improve troubleshooting efficiency, automate routine tasks, and enhance service delivery. Contribute to process improvements and documentation to support operational excellence. Required Qualifications Minimum 5 years of hands-on IT Service Desk, Desktop Support, or Help Desk experience. Strong customer service orientation with excellent communication and interpersonal skills. Recent experience supporting: Windows 11 macOS Google Workspace Microsoft Active Directory Experience with: System imaging and deployment VPN support Basic networking and connectivity troubleshooting Wireless networking (802.11 standards) Knowledge of PC, Mac, and mobile device hardware. Experience supporting remote employees using tools such as Microsoft Remote Desktop, Zoom, or similar remote support platforms. Strong analytical and problem-solving skills with the ability to work independently and manage multiple priorities. Preferred Qualifications Experience leveraging AI-driven tools such as Microsoft Copilot, Google Gemini, or similar technologies for troubleshooting, scripting, automation, and workflow optimization. Experience automating routine IT processes such as user onboarding, software deployment, and patch management. Exposure to enterprise IT environments supporting global or distributed teams. Key Competencies Customer-focused mindset Strong verbal and written communication skills Team collaboration and relationship building Time management and organizational skills Adaptability in a fast-changing environment Initiative and continuous improvement mindset Contract Details Contract Length: 3 Months Employment Type: Contract Location: Hybrid/Onsite/Remote (to be determined) Start Date: Immediate or as agreed Salary: 4800 euro/month What Success Looks Like Delivering exceptional end-user support with high customer satisfaction. Efficiently resolving technical issues while maintaining SLA commitments. Managing support tickets effectively and prioritizing workload appropriately. Demonstrating strong technical troubleshooting skills across multiple platforms and devices. Contributing to a positive and productive IT support experience for all employees.

Responsibilities

Provide comprehensive technical support for local and remote employees across Windows, macOS, and mobile platforms. Manage the IT ticketing system to resolve hardware and software issues while utilizing AI tools to improve efficiency.