Service Desk Team Lead at DXC Technology

Adelaide, South Australia, Australia -

Full Time

Start Date

Immediate

Expiry Date

08 Jul, 26

Salary

0.0

Posted On

09 Apr, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Service Desk Management, Infrastructure Technology Management, Team Leadership, Technical Troubleshooting, Process Improvement, Stakeholder Management, Documentation, Resource Allocation, ITIL, CompTIA A+, Azure, AWS, Communication, Project Management

Industry

IT Services and IT Consulting

Description

Job Description: DXC Technology (NYSE:DXC) - where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success. People are the heart of our business. We support each other and work as a team, globally and locally to deliver excellence for our customers and colleagues. We live in more than 70 countries, speak multiple languages and work with over 6,000 customers on almost every continent. We use the power of technology to deliver technology services that move the world. DXC.com We are seeking an experienced Service Desk Team Lead to join the amazing Adelaide team. Night shift role. Essential Job Functions: • Assist in the management and operation of Service Desk team, providing support to the L1. • Contribute to the implementation of Service Desk strategies and projects. • Help maintain the performance and availability of L1 systems while troubleshooting issues. • Collaborate with other Stakeholders to understand their Service desk requirements and support design and/or implementation. • Participate in the implementation of best practices and process improvements within the Service Desk Environment. • Assist in the development of Service Desk documentation, including policies, procedures, and reports. • Contribute to the optimization of resource allocation for Service Desk tasks and projects. • Effective communication to provide support and collaborate with team members and Stakeholders. Basic Qualifications: • Bachelor's degree in a relevant field or equivalent combination of education and experience • Typically, 6+ years of relevant work experience in industry, with a minimum of 2+ years in a similar role • Proven experience in infrastructure technology management • Proficiencies in technical knowledge and teamwork • A continuous learner that stays abreast with industry knowledge and technology Other Qualifications: • An advanced degree in a relevant field is a plus • Relevant certifications, such as ITIL foundation, CompTIA A+, Microsoft Certified: Azure Fundamentals, or AWS Certified Cloud Practitioner, are a plus At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive. Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here. DXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations — helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world's most complex technology estates. Learn more on dxc.com.

Responsibilities

The Service Desk Team Lead will assist in managing the L1 team and contribute to the implementation of service desk strategies and process improvements. They will also collaborate with stakeholders to design and implement service desk requirements while maintaining system performance.