SERVICE DESK TEAM LEAD

Location: Ringwood, Hampshire
Salary: £28k – £30k DOE + Benefits + Company Profit Share
Hours: 37.5 hours per week

SKILLS & EXPERIENCE

To succeed in this role, you will need knowledge of utilising ITIL v3/v4 best practice as well as experience within an IT customer service environment.

You will also demonstrate:

• Accountability and responsibility for your workload.
• Helpful and approachable attitude.
• Excellent time management skills.
• You will have at least 12 months’ experience in a similar role.
• Ideally you will have had at least 12 months’ experience managing people, including day to day management e.g. absences, holidays, performance reviews.

This role is subject to a clear standard DBS check being received.

• We are looking for a Service Desk Team Lead to help us deliver outstanding service to our customers.
• You will be managing the incident and request lifecycle.
• Assist with operational Service Desk cover during busy periods.
• Identifying and reporting escalations and major incidents.
• Monitoring and reporting of Service Desk activity.
• Feeding in new and innovative ideas.
• Managing a team of Service Desk Technicians.