Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 4,500 professionals, we’re committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.
At New Era, you’ll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Driven by values like Community, Integrity, Agility, and Commitment, we nurture our people to deliver exceptional customer service.
If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together.
Do you have people management and technical skills? Join our growing team of IT superstars!

WHO WE ARE LOOKING FOR

Successful candidate must possess:

• Team Leadership Experience – At least 1 year in a management/team leader role with a direct reporting staff in a call center or support role.
• Excellent Communication Skills – Required to mentor and train the team
• Service Desk Operations Proficiency – Understanding how a Service Desk functions and the importance of customer service.
• Performance Management – Ensuring tickets are processed by the team within SLA
• Troubleshooting – Good base understanding of IT and Technical support.
• Previous experience in Service Desk or Call Center support role.
• ITIL - Core understanding of incidents, problems, and change management processes (desirable.)
• Advance Technical Skills - Server, PowerShell, Firewall (desirable.)

Mon-Fri, 38-hours per week onsite with hybrid options after probation.
The primary responsibility of this role is to provide leadership, supervision and mentoring to an allocated service desk team, allocating tickets, ensuring client satisfaction, service levels and performance targets are met, and a high level of morale is maintained. Providing hands-on technical support for clients when required will also be an important part of this role.
Duties and responsibilities may include but not be limited to the following: