Service Desk Team Member - The Warehouse, Ashburton (Part-time) at The Warehouse Group

Ashburton, Canterbury, New Zealand -

Full Time

Start Date

Immediate

Expiry Date

14 Jun, 26

Salary

0.0

Posted On

16 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Positive Attitude, Work Under Pressure, Attention To Detail, Loss Prevention Support, Supervision, Retail Experience, Hospitality Experience

Industry

Retail

Description

Company Description The Warehouse Group looks after some of Aotearoa’s most famous and beloved retail brands, including The Warehouse, Warehouse Stationery, Noel Leeming, and TheMarket. They stay famous and beloved because we’re always working to deliver relevant and exciting customer experiences to New Zealanders, including a growing number of public good and sustainability initiatives. The Warehouse stores or ‘red sheds’ are a kiwi household name, with a presence in virtually every kiwi home and community. By putting the customer first The Warehouse succeeds in being one of the best retailers in New Zealand and our friendly, helpful Team Members help keep our customers shopping with us. Job Description This is a permanent part-time position with the following hours of work: Saturday 1:00pm - 9:00pm This exciting and dynamic role is a perfect fit for someone who understands the value of exceptional customer service. As a Customer Service Team Member, you'll be stationed at our in-store service desk, where you'll play a pivotal role in ensuring our customers receive the highest level of service possible. Your day-to-day responsibilities will include answering customer inquiries and providing advice to processing returns, exchanges, refunds, and transfers. You'll also support our Loss Prevention team by assisting with security measures and ensuring the safety of our store. Also, you'll be able to help supervise and support the Checkout area as needed, making sure that all transactions run smoothly and efficiently. We're looking for a team player with excellent communication skills, a positive attitude, and the ability to work well under pressure. Suppose you're passionate about delivering exceptional customer service and are ready to take on new challenges and opportunities. In that case, we want to hear from you! Qualifications Ideally you will have: Previous experience in retail, hospitality or a customer facing role A positive, can-do attitude Strong attention to detail The ability to undertake heavy lifting, climbing ladders and being on your feet for long periods Additional Information What can The Warehouse offer you? Team Card: Awesome Warehouse Group discount card for all our brands Here for Good Leave: You will have one day of paid leave every year to volunteer and do good in your community. Birthday Leave: To celebrate and recognize your special day, you will be entitled to a day of paid leave each year to celebrate your birthday. Counseling: Through Benestar, you can access free confidential counseling and advice. Career Progression: an excellent steeping stone into other internal opportunities. Plus loads more! Contract Type: Permanent

Responsibilities

The team member will manage the in-store service desk, handling customer inquiries, advice, returns, exchanges, refunds, and transfers. Additionally, they will support loss prevention measures and assist in supervising the checkout area to ensure smooth transactions.