Service Desk Team Member - The Warehouse, Botany Downs (Fixed-Term) at The Warehouse Group

Howick, Auckland, New Zealand -

Full Time

Start Date

Immediate

Expiry Date

03 Aug, 26

Salary

0.0

Posted On

05 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Attention To Detail, Conflict Resolution, Retail Operations, Loss Prevention Support, Transaction Processing

Industry

Retail

Description

Company Description The Warehouse Group looks after some of Aotearoa’s most famous and beloved retail brands, including The Warehouse, Warehouse Stationery, Noel Leeming, Torpedo7, and TheMarket. They stay famous and beloved because we’re always working to deliver relevant and exciting customer experiences to New Zealanders, including a growing number of public good and sustainability initiatives. The Warehouse stores or ‘red sheds’ are a kiwi household name, with a presence in virtually every kiwi home and community. By putting the customer first The Warehouse succeeds in being one of the best retailers in New Zealand and our friendly, helpful Team Members help keep our customers shopping with us. Job Description Te kaupapa o te tūranga - The purpose of the role. Note that this is a fixed-term contract with an end date of the 2nd of June 2027. Hours of work are: Sunday - Wednesday: 4:00pm - 12:00am (midnight). This exciting and dynamic role is a perfect fit for someone who understands the value of exceptional customer service. As a Customer Service Team Member, you'll be stationed at our in-store service desk, where you'll play a pivotal role in ensuring our customers receive the highest level of service possible. Your day-to-day responsibilities will include answering customer inquiries and providing advice, to processing returns, exchanges, refunds, and transfers. You'll also provide support to our Loss Prevention team by assisting with security measures and ensuring the safety of our store. Additionally, you'll help supervise and support the Checkout area as needed, ensuring that all transactions run smoothly and efficiently. We're looking for a team player with excellent communication skills, a positive attitude, and the ability to work well under pressure. If you're passionate about delivering exceptional customer service and are ready to take on new challenges and opportunities, then we want to hear from you! Qualifications Ideally you will have: Previous experience in retail, hospitality or a customer facing role A positive, can-do attitude Strong attention to detail The ability to undertake heavy lifting, climbing ladders and being on your feet for long periods Additional Information What can The Warehouse offer you? Warehouse Group discount card (including Noel Leeming, Torpedo7, 1-Day deals, and 15% off at The Warehouse and Warehouse Stationery) A paid day off on your birthday Continuous training and development Career progression – a great steppingstone into other internal opportunities Wellness and discretionary leave Plus loads more! Contract Type: Fixed Term

Responsibilities

Manage the in-store service desk by handling customer inquiries, returns, exchanges, and refunds. Provide support to the Loss Prevention team and supervise the checkout area to ensure efficient transactions.