Service Desk Team Member - The Warehouse, Lyall Bay at The Warehouse Group

Wellington, Wellington, New Zealand -

Full Time

Start Date

Immediate

Expiry Date

06 Jul, 26

Salary

0.0

Posted On

07 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer service, Communication, Problem solving, Conflict resolution, Cash handling, Loss prevention, Retail operations, Attention to detail, Teamwork, Time management

Industry

Retail

Description

Company Description Ko wai mātou – Who we are The Warehouse Group looks after some of Aotearoa’s most famous and beloved retail brands, including The Warehouse, Warehouse Stationery, Noel Leeming. They stay famous and beloved because we’re always working to deliver relevant and exciting customer experiences to New Zealanders, including a growing number of public good and sustainability initiatives. Job Description Te kaupapa o te tūranga – About the role Hours of work are: Sunday to Thursday 4:00pm - 12:00am This exciting and dynamic role is a perfect fit for someone who understands the value of exceptional customer service. As a Customer Service Team Member, you'll be stationed at our in-store service desk, where you'll play a pivotal role in ensuring our customers receive the highest level of service possible. Your day-to-day responsibilities will include answering customer inquiries and providing advice to processing returns, exchanges, refunds, and transfers. You'll also support our Loss Prevention team by assisting with security measures and ensuring the safety of our store. Also, you'll be able to help supervise and support the Checkout area as needed, making sure that all transactions run smoothly and efficiently. We're looking for a team player with excellent communication skills, a positive attitude, and the ability to work well under pressure. Suppose you're passionate about delivering exceptional customer service and are ready to take on new challenges and opportunities. In that case, we want to hear from you! Qualifications He kōrero mōu ake – About you Previous experience in retail, hospitality or a customer facing role A positive, can-do attitude Strong attention to detail The ability to undertake heavy lifting, climbing ladders and being on your feet for long periods Additional Information Tā mātou tāpaetanga – What we offer We truly believe you can start here and go anywhere. Here for Good Leave - spend a day in your community volunterring. Team Card - giving significant savings at our brands. Plus many more to explore when you join us! Contract Type: Permanent

Responsibilities

You will manage the in-store service desk by handling customer inquiries, returns, exchanges, and refunds. Additionally, you will support the loss prevention team and assist with checkout operations to ensure efficient transactions.