Position Description:
Quiet Professionals, LLCis seeking multiple Secret cleared Consolidated Service Desk (Help Desk) Technicians to work on a USSOCOM contract in Fort Bragg, NC.

REQUIREMENTS:

• Must hold Security + certification (certification shall not expire within the first 6 months of hire).
• Active DoD Secret security clearance.
• Must be able to clearly communicate via phone, portals and instant messaging with end users and technicians.
• Must have experience troubleshooting core services (file, e-mail, print, web, portal and transport).
• Knowledge of workstation hardware and Microsoft Technologies.
• Technical expertise in the setup, operation, and troubleshooting of all associated and follow-on operating systems.

• The CSD Technician Interfaces directly with supported end-users to provide hardware, software, network and applications problem resolution.
• Is familiar with industry standard desktop operating systems and office automation software suites.
• Serve as the initial point of contact for resolution of desktop/laptop related problems in a 56,000+ customer enterprise.
• Troubleshoot research, diagnose, document, and resolve technical issues surrounding Windows XP, Windows 7, MS Office applications, email, other special applications, Internet connections, and hardware/peripheral equipment via telephone.
• Document, track, resolve, and report on problems and work orders using Remedy Action Request database system.
• Monitor networks, secure and non-secure; modify user accounts via Active Directory, submit changes to file management and peripheral devices via Remedy, escalate network incidents, provide direct support to USSOCOM customers located throughout the world.
• Monitor network status remotely using several Network Management Systems and create applicable work orders for discrepancy resolution as necessary.
• Determine which special team can best resolve the problem and assign the task to the Desktop Support, Customer Support, Network Administration or System Administration Teams when a solution cannot be provided telephonically.
• Install, maintain, and troubleshoot network, system and application issues.
• Monitor secure and non-secure networks 24X7 and escalate incidents to system administrators, network administrators, computer security administrators and management teams for resolution.