Service Desk Technician - Tech Support Specialist Job Summary: We have a new opening in our Multi-Lingual Service Desk! If you speak and write fluent English and German and have some or all of the skills below, WE NEED YOU!

• Outstanding Customer Service Skills
• Technical knowledge of PC’s, Applications and Peripherals.
• Experience working on a Help Desk.

We thrive on employee development and offer the possibility to get involved in more than help desk calls. As the individual develops, we have the potential for working on customer discovery calls, virtual training sessions and even external events and services all across UK and EMEA.

SERVICE DESK TECHNICIAN - TECH SUPPORT SPECIALIST REQUIREMENTS

• Must be fluent in reading and writing English.
• Must be fluent in reading and writing in German.
• IT experience – 1 year
• Must have a valid Passport allowing for easy travel around Europe

SERVICE DESK TECHNICIAN - TECH SUPPORT SPECIALIST QUALIFICATIONS:

• Technical Call Center Experience (Answering Calls, Creating Tickets)
• Windows OS Technical, Hardware and Software Support
• The desire to provide awesome customer service to everyone you help
• Advanced Technical Troubleshooting Skills With Windows
• Active Directory Administration
• Microsoft Exchange Administration
• Microsoft Teams Administration
• Basic collaboration technologies and terms (Video Conferencing, etc.)
• Knowledge of Shifts, Zendesk, MS Dynamics would be an advantage
• Microsoft Office 365 support including Teams and Teams Rooms
• IOS / MacOS (basic user level)

• Answering calls and e-tickets in English and German within defined service levels.
• Providing troubleshooting and training for specific technologies.
• Become brand ambassador for all companies we work with.
• Communicating with clients via email, chat and phone while documenting specific incident level detail within a ticketing system.
• Interacting with other groups within Collabtech to ensure seamless global service delivery for the integration and deployment of collaboration technology solutions used in clients’ environments.
• Ensuring all training courses and modules are followed and completed within time frames set.
• Support on external services and events.
• Deliver training sessions both remotely and onsite.
  About us: CollabTech works with some of the largest technology companies in the world to support the latest and most exciting video conferencing peripherals and collaboration hardware/software available! This is your opportunity to jump onboard and help make the world ‘Work Better Together”!
  Job Type: Full-time

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In perso