Service Desk Technician – Onsite Support

Location: Adelaide (10 mins from the CBD)

Type: Full-time

About the Business

Auswide is a leading IT service provider based in South Australia, with over a decade of experience delivering end-to-end IT and security solutions. Our services include consulting, network cabling, managed services, phone systems, access control, video surveillance and more.

At Auswide, culture is at the heart of everything we do. We’re proud of the supportive and friendly environment we’ve built, where collaboration and teamwork are valued just as much as technical expertise. While this role is based primarily at one of our client sites, you’ll remain an important part of the wider Auswide team, with access to experienced technicians for collaboration and escalation.

About the Role

We are seeking a motivated and enthusiastic Service Desk Technician to provide in-house IT support for one of our clients. Based in their office just a 10 minute drive from the Adelaide CBD, you’ll be Auswide’s dedicated onsite technician at the client’s office and will generally work independently day to day. You’ll be responsible for managing incoming support requests, prioritising your workload and taking ownership of issues through to resolution, while still having the wider Auswide technical team available for escalation and support.

Key Responsibilities

• Deliver onsite IT support, assisting staff with troubleshooting and resolving technical issues.
• Work independently onsite, managing priorities and taking ownership of day-to-day IT support requirements.
• Proactively identify and address IT issues and improvement opportunities within the client environment.
• Manage your own workload and ensure outstanding issues are followed through to completion.
• Manage and maintain IT assets, including inventory tracking and lifecycle management.
• Escalate and collaborate with internal teams when complex technical problems arise.
• Maintain accurate records of issues and resolutions in our ticketing system.
• Contribute to continuous improvement by assisting with the development of support processes.

Qualifications & Experience

• Previous IT support experience, ideally in a customer-facing role.
• Hands-on experience with Microsoft 365 administration, including Exchange Online, SharePoint, Teams, and Intune/Endpoint Manager.
• Relevant Microsoft certifications are highly regarded.
• Excellent communication and problem-solving skills with a strong customer service focus.
• Confidence working independently and making sensible decisions about priorities and escalation.

Requirements

To be successful in this role, you must:

• Hold full working rights in Australia.
• Be willing to participate in an after-hours on-call roster.
• Be able to obtain a Police Clearance and Working With Children Check if requested.

Employer questions

Your application will include the following questions:

• How many years' experience do you have as a Service Desk Technician?
• Which of the following statements best describes your right to work in Australia?