Service Desk Technician at BDO in Australia

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

06 May, 26

Salary

0.0

Posted On

05 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Incident Recording, Troubleshooting, Service Request Handling, Escalation Procedures, Stakeholder Communication, Employee Onboarding, Asset Management, IT Training, Documentation, Microsoft Operating Systems, Microsoft Office, Microsoft Teams, ITIL, Service Management Methodologies, Interpersonal Skills, Verbal Communication

Industry

Accounting

Description

About BDO At BDO Australia, our why is ‘empowering people, realising possibilities’. One way we bring this to life is by hiring and developing exceptional talent, to deliver on our wide array of audit, tax and advisory services. About the Role Accurate recording of client and incident details and troubleshooting their progress; Initial investigation of incidents and service requests; Resolution or escalation of incidents and service requests, often using automated or documented processes; Monitoring of incidents and requests and liaising with support teams to drive resolution and maintaining communication with relevant stakeholders; Setting up and exiting employees, including asset issuing, training and recovery Providing training in the operation of IT assets and services; and Documenting records to identify issues, known errors and related procedures What you’ll need to succeed This is an exciting opportunity for the right person to make a positive contribution in a dynamic professional services firm. This role will ideally suit a candidate with some experience in an IT service desk role gained within a large corporate environment. Tertiary qualification in Information Technology or related discipline (e.g. TAFE of University degree) Sound knowledge of Microsoft Operating Systems (e.g. Windows 10, Windows Server 2016/2019); Strong knowledge of Microsoft Office productivity and communication technologies (e.g. Microsoft Office/Teams, etc) ITIL certified and/or other IT service management and systems development methodologies desirable Well-developed written, verbal and interpersonal skills to enable effective communication and interaction with stakeholders at all levels Why BDO? Working for BDO you will be part of a growing and market leading professional services firm. Our national and global footprint provides our people with opportunities to work on interesting client engagements, across diverse industry sectors and services. Our open and collaborative culture ensures access to Partners and professional mentors, to guide and accelerate your professional career, across a wide array of career pathways. We provide our people with various health and wellbeing, social, financial, and professional development benefits to help realise what’s possible. Participate in fitness challenges or take advantage of exclusive discounts to corporate health insurance, gym memberships and wellness facilities via our BWell program. Access benefits such as travel perks, retail discounts, free breakfast, employee referral rewards, study, and professional development support. Our leave options cater to the unique needs of our people; and include enhanced family support, cultural and religious leave, and options to purchase additional leave. You can also give back and get involved in community initiatives via our BCaring program. With a strong focus on learning and growth, we provide on the job training and formal development programs to help you succeed in your role and develop your skills and experience. Our culture is underpinned by our core values (One, Bold, Human, Heart and Strive). We are proud to be recognised as an Inclusive Employer by the Diversity Council of Australia and an Employer of Choice by the Workplace Gender Equality Agency (WGEA). We shape what matters. At BDO we are always looking ahead, thinking bigger, reaching further and always staying personal and human in everything we do. We’re by your side, backing you to explore ideas and new ways of working to shape the future you want to see.

Responsibilities

The role involves accurately recording client and incident details, performing initial investigation, and resolving or escalating incidents and service requests using documented processes. Responsibilities also include monitoring progress, liaising with support teams, maintaining stakeholder communication, and managing employee setup/exit procedures including asset issuance.