Service Desk Technician at Encora

Bengaluru, karnataka, India -

Full Time

Start Date

Immediate

Expiry Date

01 Jun, 26

Salary

0.0

Posted On

03 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Troubleshooting, Technical Support, Windows 10, Windows 11, Microsoft Office 365, Market Data Applications, Bloomberg, Telephony Environments, Ticketing System, Customer Handling, Communication Skills, Hardware Repair, Software Troubleshooting, Desktop Support

Industry

IT Services and IT Consulting

Description

Job Title: Service Desk Technician Job Description: · Will solve issues for moderately complex problems in all technical areas and will solve extremely complex problems in at least one technical area. · Apply policies to situations with minimal interpretation. Supervision Received/Provided: Performing project work as assigned under the supervision of a lead or manager. · Team player attitude, excellent communication skills, and the capacity to work with minimum supervision; good customer handling skills. · Bachelor’s Degree preferred· Two-four years of experience configuring, installing, troubleshooting, and repairing printers, PC and laptops. Ability to provide technical support to computer users both on the telephone and face-to-face when necessary· · Strong amount of technical knowledge of Windows 10, Windows 11, Microsoft Office 0365 products, Market Data Applications (ex. Bloomberg) and telephony environments. · Expert level knowledge in at least one of these areas. Ability to broaden knowledge in the functional areas of IT and be proficient in 2 or more functional areas. · Strong basic execution capabilities within functional areas of IT. · Moderate proficiency in troubleshooting desktop computer issues, both hardware and software. · Ability to manage a work queue in a ticketing system Illustrative Responsibilities. · The focus of a service desk person is to stay at the service desk and service people over the phone. · Provide Level 1 technical support for users of desktop hardware and software in the same location and level 2 technical support for users of desktop hardware and software in remote locations. · For any problem where the user is in the same location, during periods of extremely high call volume, incumbent may forward the problem to a desktop support member.

Responsibilities

The primary focus is staying at the service desk to provide technical support over the phone, handling moderately complex issues across all technical areas and extremely complex issues in at least one area. Responsibilities include providing Level 1 support for local users and Level 2 support for remote users.