Service Desk Technician at Gallagher

Southport, , Australia -

Full Time

Start Date

Immediate

Expiry Date

29 Jun, 26

Salary

0.0

Posted On

31 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Hardware Troubleshooting, Software Troubleshooting, Connectivity Troubleshooting, Microsoft 365, Incident Management, Service Request Management, ITSM Platform, Device Deployment, Networking Support, Telephony Support, Meeting Room Technologies, Onboarding Support, Relationship Building, SLA Management, Windows Troubleshooting, User Administration

Industry

Software Development

Description

Be the go-to IT expert Own the IT experience and make a real impact at Gallagher. We’re looking for an experienced IS Service Desk Technician to take charge of IT support at our Gold Coast office, supporting our Australian Security business unit. This isn’t a typical service desk role. You’ll be the primary on-site IS representative, working independently to support users, solve problems, and keep the business running — while staying connected to a wider IS team across Australia and globally. You’ll enjoy real autonomy, variety, and the chance to build strong relationships with the business. What you’ll be doing You’ll be hands-on in delivering Level 1–2 IT support across a broad range of technologies, while taking ownership of your workload and priorities. Your day-to-day will include: •Troubleshooting hardware, software, and connectivity issues across desktops, laptops, and mobile devices •Supporting Microsoft 365, business applications, and user access •Managing incidents and service requests end-to-end via our ITSM platform •Building, deploying, and maintaining devices and peripherals •Supporting networking, telephony, and meeting room technologies •Providing onboarding support and guidance to new employees You’ll also: •Act as the face of IS on-site, building strong relationships with the Gold Coast team •Work closely with the global IS teams (including Melbourne-based support) on escalations and more complex issues •Identify recurring issues and contribute to improving how we deliver IT support What makes this role different This is a sole-charge, on-site role where you’re trusted to manage your own workload and priorities. You’ll have autonomy, ownership, and visibility - not just ticket handling - and you’ll work closely with the business while having strong support from the wider IS team when needed. What you’ll bring We’re looking for someone who can hit the ground running, with solid hands-on IT support experience. Ideally, you bring: •3–5+ years’ experience in IT Service Desk or End User Support •Strong troubleshooting skills across Windows and business applications •Experience with Microsoft 365 and user/device administration •Confidence managing tickets independently and meeting SLAs •Solid understanding of networking fundamentals (Wi-Fi, VPN, TCP/IP) You’re proactive, organised, and solutions-focused, and you take pride in delivering a great customer experience. You communicate clearly with both technical and non-technical users and enjoy building strong relationships with the business. Bonus points if you have experience with Intune, SCCM, Azure/cloud platforms, telephony or AV/conferencing systems, or prior sole-charge IT experience. Why Gallagher? At Gallagher, technology enables our people to do their best work. You’ll be part of a supportive IS team while making a real impact locally. This role offers autonomy, variety, and the opportunity to grow your technical capability in a globally connected company. Ready to Apply? If you’re looking for a role where you can own the environment, build relationships, and make a real impact, we’d love to hear from you. Applications will be reviewed as they are received, and the role may be filled prior to the advert closing.

Responsibilities

The technician will deliver hands-on Level 1-2 IT support across various technologies, managing hardware, software, and connectivity issues, while owning the end-to-end lifecycle of incidents and service requests via the ITSM platform. They will also act as the primary on-site IS representative, building relationships with the local business unit and contributing to IT support improvements.