Service Desk Technician at General Dynamics Information Technology

, , United States -

Full Time

Start Date

Immediate

Expiry Date

08 Jan, 26

Salary

74750.0

Posted On

10 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Computer Systems, Technical Support, Troubleshooting, Service Desk, Windows 10, Microsoft Active Directory, Microsoft Exchange, Microsoft Office, Outlook, Incident Response, ITIL Foundations, Security+ CE Certification, DoD Compliance, Client Management, Configuration Management, System Monitoring

Industry

IT Services and IT Consulting

Description

Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret/SCI Clearance Level Must Be Able to Obtain: Top Secret/SCI Public Trust/Other Required: None Job Family: IT Infrastructure and Operations Job Qualifications: Skills: Computer Systems, Service Desk (Inactive), Technical Support, Troubleshooting Certifications: None Experience: 3 + years of related experience US Citizenship Required: Yes Job Description: Transform technology into opportunity as a Service Desk Technician with ARMA (GDIT). A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT, you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate. At GDIT, people are our differentiator. As a Service Desk Technician, you will help ensure today is safe and tomorrow is smarter. Our work depends on a Service Desk Technician joining our team to support USSOCOM. HOW A SERVICE DESK TECHNICIAN WILL MAKE AN IMPACT: Monitors vital servers for possible outages. Creates user accounts on various networks. Assists in resolving client-related issues, coordinating with both Help Desk, Networking, and Tier III personnel. Captures resolution of issues elevated to Tier II support for later use in identifying systemic issues. Performs the administrative operation and maintenance of printer server hardware and software. Manages and images client computers. Maintains baseline configurations and performs modification of configuration settings. Institutes troubleshooting and incident response procedures. WHAT YOU’LL NEED TO SUCCEED: Education: High School Diploma/GED with 6 years of related experience, or Associate degree with 4 years of experience, or Bachelor's degree with 2 years of experience. Preferred Skills/Experience: 2-5 years of directly related experience in Service Desk administration and analysis. Security+ CE Certification required; DoD compliance 8570.01M applies. Windows 10 Operating System experience. Requires a strong working knowledge of information systems and application fundamentals. Excellent troubleshooting and problem-solving skills. 1 Year DoD experience. Clearance Level: Secret Clearance to start and must be able to obtain TS/SCI. Required Certification(s): Security+ CE Certification required; DoD compliance 8570.01M applies. Location: On Customer Site. US Citizenship: Required. Additional Requirements: Position may require lifting of objects (i.e., IT Hardware), reaching/bending/kneeling (i.e., plugging in cables), and other moderately strenuous activity. ITIL Foundations Certification desired. Pursues ongoing education in technical topics. Microsoft Active Directory / Exchange experience. Microsoft Office / Outlook experience. GDIT IS YOUR PLACE: 401K with company match. Comprehensive health and wellness packages. Internal mobility team dedicated to helping you own your career. Professional growth opportunities including paid education and certifications. Cutting-edge technology you can learn from. Rest and recharge with paid vacation and holidays. The likely salary range for this position is $55,250 - $74,750. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. Scheduled Weekly Hours: 40 Travel Required: Less than 10% Telecommuting Options: Onsite Work Location: USA VA Virginia Beach Additional Work Locations: Total Rewards at GDIT: Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most. We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology. Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc. Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans Join our 30,000 everyday heroes. We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology. For more information about GDIT's Privacy Policy, click here: https://www.gdit.com/privacy-policy/notices/

Responsibilities

The Service Desk Technician monitors vital servers for outages and assists in resolving client-related issues. They also manage and image client computers and maintain baseline configurations.