Herschel Infrared Ltd is a dynamic and high-growth international company manufacturing and supplying energy-efficient, stylish, and sustainable electric heating solutions which can be powered by renewable energy.
Due to our expansion, we are looking for a Service Desk Technician to work at our state-of-the-art facility in Avonmouth, Bristol. This is a full-time permanent position with opportunities for career progression.

Working as part of a friendly team in a nice environment, duties will involve:

• To provide customer technical support on Hershel Infrared heating and control systems, answering support queries via phone, email or support desk.
• To log all calls on the call logging system and maintain full documentation
• Support users in the setup and use of our control systems by providing the necessary advice.
• To arrange repairs with internal technicians where problems cannot be resolved remotely.

The successful candidate will have previous experience in a similar role:

• Incident and service request management.
• Highly competent in endpoint management.
• Develops others by sharing their own experience and expertise.
• Ability to learn new technologies and skills.
• Excellent communication skills, written, verbal, report writing and presenting.
• Excellent time management, planning, organisational and delegation skills.
• Ability to see big picture and evaluate the wider implications of solutions or processes.
• Ability to work as part of a team as well as individually.

To start: ASAP
Job Types: Full-time, Permanent
Pay: £27,500 per annum
Expected hours: Mon-Fri, 9 am – 5:30 pm, 37.5 hours per week
Job Type: Full-time
Pay: From £27,500.00 per year

Benefits:

• Company events
• Company pension
• Cycle to work scheme
• Employee discount
• Free parking
• On-site parking

Language:

• English (required)

Work authorisation:

• United Kingdom (required)

Location:

• Bristol BS11 8AZ (preferred)

Work Location: In perso

Working as part of a friendly team in a nice environment, duties will involve:

• To provide customer technical support on Hershel Infrared heating and control systems, answering support queries via phone, email or support desk.
• To log all calls on the call logging system and maintain full documentation
• Support users in the setup and use of our control systems by providing the necessary advice.
• To arrange repairs with internal technicians where problems cannot be resolved remotely

The successful candidate will have previous experience in a similar role:

• Incident and service request management.
• Highly competent in endpoint management.
• Develops others by sharing their own experience and expertise.
• Ability to learn new technologies and skills.
• Excellent communication skills, written, verbal, report writing and presenting.
• Excellent time management, planning, organisational and delegation skills.
• Ability to see big picture and evaluate the wider implications of solutions or processes.
• Ability to work as part of a team as well as individually