The Service Desk Technician III will be part of our support team providing exceptional customer service by focusing on finding the right solution with each client. The successful candidate will be a natural troubleshooter with the ability to also escalate issues proactively when needed. The Service Desk Technician III will work on challenging technical issues as well as serve as an escalation point for the second tier support technicians. This position will be in our West Hartford, CT office and requires occasional travel to client sites and on-call availability may be required, which would be scheduled in advance.

• 3+ year recent, relevant experience in a helpdesk role providing PC support
• Working knowledge of systems hardware, printers, scanners, and other peripheral devices
• Exchange / Office 365 Support and understand Active Directory
• Experience with security best practices and remediation
• Preferred certifications: A+, Network +, Windows Desktop
• Preferred work experience: Managed Service Provider or consulting environment
• Preferred systems experience: ConnectWise, Labtech, ESET
• Preferred Experience with VoIP
• Strong critical and analytical problem-solving skills
• Excellent verbal and written communication
• Exceptional attention to detail and highly organized
• Comfortable multi-tasking
• Vibrant and willing to contribute to a fun atmosphere
• Require a valid driver’s license

Please refer the Job description for details