Service Desk Technician (Intermediate-Level) at Link Solutions, Inc.

White Sands, New Mexico, United States -

Full Time

Start Date

Immediate

Expiry Date

16 Sep, 26

Salary

0.0

Posted On

18 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Tier I and II Technical Support, Troubleshooting, Customer Service, Incident Documentation, Microsoft Office, Technical Writing, Network Resource Optimization, Hardware Support, Software Support, Mobile Device Management

Industry

IT Services and IT Consulting

Description

Company Description Link Solutions, Inc. delivers reliable and effective Information Technology services to government clients in support of critical mission needs. Delivering a broad range of Infrastructure Operations, Application Development, Cybersecurity, Virtualization, Cloud and Mobility services. If you’re looking for a technology company that values innovation, with a vision toward the future of the technology landscape, look no further than Link Solutions! Link is quality and compliance-focused, under our guiding philosophy “Mission First, Customer Always". We are certified in ISO 9001:2015, ISO 20000-1:2018, and ISO 27001:2022; CMMC Level 2 certified; and appraised at CMMI Maturity Level 3 for Services and Development. Job Description Link Solutions is seeking a Service Desk Technician (Intermediate-Level) to join our team at White Sands Missile Range, NM. Must be a U.S. citizen with an active DoW Top Secret Clearance IAT Level II Certification equivalent or higher Non-remote (relocation incentive available) Join a mission-driven team supporting the Army Research Laboratory (ARL), where your technical expertise directly contributes to critical research and national security initiatives. As a Service Desk Technician, you will be the front line of IT support, serving as the trusted technical resource for end users and stakeholders across a dynamic enterprise environment. This is an opportunity to be part of a collaborative and highly skilled team that values innovation, professional growth, and work-life balance. You'll gain hands-on experience supporting advanced technologies, solving complex technical challenges, and helping drive operational excellence within a leading federal IT environment. Job Responsibilities: Deliver Tier I and Tier II technical support for a wide range of hardware, software, mobile devices, and enterprise IT systems. Provide exceptional customer service by troubleshooting, diagnosing, and resolving technical issues quickly and effectively. Recommend system and process improvements to enhance the user experience and optimize information systems and network resources. Escalate and coordinate complex issues with Tier III support teams and technical specialists to ensure timely resolution. Collaborate with infrastructure, network operations, systems engineering, cybersecurity, and application support teams to restore services and address root causes. Document incidents, service requests, troubleshooting steps, and resolutions in accordance with established procedures. Support a fast-paced environment where your problem-solving skills help maintain critical mission operations. Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Qualifications U.S. citizen with an active DoW Top Secret Clearance BA/BS Degree in Computer Science or Information Technology with two (2+) years of experience OR five (5+) years of relevant experience working in an IT or Service Desk environment. IAT Level II Certification equivalent or higher per DoD 8570/DoD 8140 (CompTIA Security+ CE, CCNA Security, GICSP, GSEC, SSCP, etc.). Experience creating and modifying documentation for technical processes and procedures. Proficiency with Microsoft Office products. Ability to work with customers to develop new value-added programs and data solutions with existing structures and new requirements. Ability to work in a fast-paced and constantly evolving environment. Preferred: Microsoft 365 Certified: Endpoint Administrator Associate Experience creating and modifying documentation for technical processes and procedures. Experience working in a Department of Defense (DoD) environment. A problem solver and troubleshooter who thrives in resolving complex problems. Strong self-starter requiring minimal supervision. Excellent communication skills (written and oral) and interpersonal skills. Excellent organizational skills, attention to detail, and ability to prioritize and manage multiple tasks. Additional Information Link Solutions Inc. offers a competitive compensation and benefits package to include paid holidays, paid time off, medical, dental, vision, company-paid long and short-term disability, life insurance, referral bonuses, relocation incentive program, certification reimbursement program, retirement, and more. Link Solutions, Inc. is an EOE. AA/M/F/D/V. We participate in the E-Verify Employment Verification Program. All your information will be kept confidential according to EEO guidelines.

Responsibilities

Provide Tier I and Tier II technical support for hardware, software, and enterprise IT systems to ensure operational excellence. Collaborate with various technical teams to resolve complex issues and document all incidents and service requests.