About The Role

We’re searching for customer-focused Service Desk Technicians to join our company. You’ll be the first point of contact ensuring users IT issues are resolved while delivering excellent customer service.

Responsibilities will include:

• Troubleshooting & investigating IT-related issues over the phone
• Deliver a high-level of customer service
• Log & resolve IT tickets and escalating to cross-functional teams as required
• Collaborating with other vendors and service providers
• Sharing lessons learned and process improvements with your team.

 What you’ll bring to the table:

• Must have customer service experience and strong communication skills
• Ability to adapt to technology changes and follow processes accurately
• Prior experience in a phone based and/or dynamic customer service environment is highly desirable.
• Must have unrestricted working rights in Australia
• Ability to obtain a National Police Clearance and inhouse security checks

Don’t meet every requirement? Don’t worry, we’d still love to hear from you!

• At Kinetic IT we value diversity and are actively seeking candidates with varied backgrounds. In selecting the right person for this role, we will consider your skills and experience as well as your personal qualities, attitude and potential for development