About The Role

We’re searching for customer-focused Service Desk Technicians to join our company. You’ll be the first point of contact ensuring users IT issues are resolved while delivering excellent customer service.

Responsibilities will include:

• Troubleshooting & investigating IT-related issues over the phone
• Deliver a high-level of customer service
• Log & resolve IT tickets and escalating to cross-functional teams as required
• Collaborating with other vendors and service providers
• Sharing lessons learned and process improvements with your team.

 What you’ll bring to the table:

• Must have customer service experience and strong communication skills
• Ability to adapt to technology changes and follow processes accurately
• Prior experience in a phone based and/or dynamic customer service environment is highly desirable.
• Must have unrestricted working rights in Australia
• Ability to obtain a National Police Clearance and inhouse security checks

Don’t meet every requirement? Don’t worry, we’d still love to hear from you!

At Kinetic IT we value diversity and are actively seeking candidates with varied backgrounds. In selecting the right person for this role, we will consider your skills and experience as well as your personal qualities, attitude and potential for development

About Kinetic IT

Kinetic IT is a leading Australian IT services provider specialising in Intelligent Workplace, Cloud, Cyber Security, Digital Infrastructure and IT Service Management. We are unlocking the potential of technology to enrich lives of Australian communities.

• For more than 25 years, we’ve partnered with some of Australia’s most important organisations, helping them deliver essential services relied upon by our communities including government, critical infrastructure, education, law enforcement, defence, emergency services, utilities, and transport.