Service Desk Technician L3 | Remote at LAdmins

, , Philippines -

Full Time

Start Date

Immediate

Expiry Date

04 Mar, 26

Salary

110000.0

Posted On

04 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Network Support, Server Configuration, macOS Systems, Google Workspace, Microsoft Environments, Technical Support, Deployment, Systems Administration, Network Administration, Firewall Configuration, Router Configuration, Hyper-V, Data Backup, VPN Connectivity, Documentation, Process Management

Industry

Staffing and Recruiting

Description

We are looking for a highly skilled and dependable Service Desk Technician L3 with extensive experience in network support, server configuration, macOS systems, Google Workspace, and Microsoft environments. This is a remote role requiring at least 4 years of technical experience and a strong ability to work independently or support senior engineers on complex deployments. Benefits and Compensation: ₱90,000 to ₱110,000 basic salary $500 travel allowance (upon regularization) ₱5,000 monthly health allowance Paid Time Off Annual Bonus (at risk) Responsibilities: Technical Support & Deployment Respond to time-and-material (T&M) service requests and support users across various environments. Independently manage small to mid-sized projects; assist senior engineers on large-scale deployments. Provide installation, configuration, and troubleshooting for: Microsoft 365, Azure AD, Intune, and Google Workspace Windows desktop/server environments and macOS systems Firewalls, routers (Meraki, SonicWall), VLANs, VPNs, DNS, DHCP Systems & Network Administration Setup and manage: Hyper-V hypervisors and virtual machines Backup and antivirus systems, file/print/remote access services Email systems (Exchange, Gmail), user accounts, and permissions Documentation & Process Log daily time entries (minimum 8 hours). Document and maintain client network environment details accurately. Qualifications: Experience 4+ years of experience with: VLANs, Routing, Firewalls, Server Hardware (CPU/RAID/SCSI) Data Backup/Recovery, VPN Connectivity 3+ years supporting: Google Workspace Apple/macOS in business environments Skills Deep knowledge of Microsoft 365 and Google Workspace configuration Expertise in setting up Hyper-V VMs and maintaining server systems Strong understanding of firewall/router configuration Basic database server maintenance Certifications (Preferred) MCITP, MCP, CCNA/CCDA/CCNP Project+ Network+ Apple Certified Ideal Candidate Traits: Reliable, detail-oriented engineer with a focus on maximizing productivity and client satisfaction Receives consistently positive feedback from clients Able to follow direction while working independently in a remote environment

Responsibilities

Provide technical support and deployment for various environments, managing projects and assisting senior engineers. Troubleshoot and configure systems including Microsoft 365, Google Workspace, and network devices.