Service Desk Technician - Level 2 at Anatomy IT

, , -

Full Time

Start Date

Immediate

Expiry Date

10 Jun, 26

Salary

0.0

Posted On

13 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Active Directory, NTFS Permissions, Managed Backup Software, File Restoration, DFS Replication, DNS, DHCP, InTune, Office 365, Mail Flow, Legal Hold, Network Printing, RDGateway, Network Routing, SQL, SAN Technology

Industry

IT Services and IT Consulting

Description

The Field Service Technician - Level 2 position is a highly motivated team player with excellent interpersonal skills. This position is exempt. You will work on requests for technical support by telephone, email, or Chat and troubleshoot diverse issues with workstations, peripherals, industry line of business applications, and server infrastructures. End-user and team member support is the overall expectation of this role. Interacting with vendor support contacts to identify and resolve issues on various computing equipment is part of this role. RESPONSIBILITIES * Troubleshoot and resolve desktop, server, and line of business application incidents * Complete move/add/changes of client workstations/servers * Resolve escalated issues from the L1 team members * Train and guide clients in software and hardware usage * Collaborate with other departments to solve complex issues * Tasks assigned by leadership * Keep an eye on expiration of any software and hardware for your customer and recommend replacements SKILLS REQUIRED * Basic understanding of Active Directory OU Structure; ability to create security groups and apply NTFS permissions * Basic understanding of Managed Backup software(s) and file restoration; perform a virtual disk restore * Basic understanding of namespace and DFS replication; ability to identify replicated folders and namespace servers * Ability to identify when an issue is DNS related; ability to check DHCP for correct settings (Gateway/DNS servers), identify DHCP device, and understand A Records, CNAME, and MX records * Basic understanding of folder inherence; ability to create and modify file permissions, and identify and perform basic troubleshooting * Ability to identify and troubleshoot InTune issue; modify existing InTune policies * Exchange/Office 365 * Understand mail flow from sender to recipient * Update/change Send & Receive Connectors * Legal Hold/eDiscovery/Compliance * Creating new Transport rules * Ability to install a network printer on the server and perform advanced diagnostics, as well as scan to email setup and scan to folder setup * Experience with Network Printing including how to add a printer to Print Management, and troubleshoot existing printer GPOs and driver issues * Understanding of RDGateway setup on the server; troubleshooting server-side issues; publish RemoteApp * Basic understanding of network routing including the difference between dynamic & static routing * Overall understanding of basic server components, knowledge of RAID, ability to identify and utilize iDRAC and Dell OMSA * Experience with spam filtering: set up encryption filters, and understand mail flow and how it relates to spam filtering as well as how to whitelist/blacklist Company-wide * SQL knowledge * RBL checks, contacting vendors to fix * Basic knowledge of SQL services, servers, and different SQL applications * Ability to troubleshoot SQL Server service issues * Troubleshoot ODBC and determine if issues are server or client-side * Basic understanding of SAN technology and ability to patch * Be able to check NAS functions * Perform file-sharing operations * Basic knowledge of iSCSI/FibreChannel * Modify current scripts * Office Deployment Tool * File share/SharePoint * Basic understanding of folder inherence * Ability to create and modify file permissions * Ability to identify and perform basic troubleshooting * Create/Manage SharePoint sites JOB REQUIRMENTS * High School diploma * Minimum of 4 years of work experience in a Help Desk role * CompTIA A+/Network+ or equivalent experience * Complete Technical understanding and expertise in the following: * Windows Desktop * DNS functionality * Mail flow diagnostics * VPN support * File server support * RDS environment support * Active Directory support * Solid customer service, communication, and organizational skills * Ability to work under tight deadlines and shifting priorities * Occasionally work past scheduled work hours to complete work tasks * Including occasional nights and weekend work as needed * Participate in a rotating on-call schedule * Reliable and punctual * MCSA certification is a plus * Network (Sophos, SonicWALL, Cisco) certifications are a plus * Apple OSX knowledge is a plus WHY ANATOMY IT? Anatomy IT embraces those that demonstrate a deep passion for solving the problems of healthcare with enthusiasm for building positive working relationships and winning as a team. We believe in putting our customers first, empowering our people to drive growth, being technologically innovative, simplifying the complex, delivering results to our commitments with a sense of urgency while embracing diversity, equity, and inclusion. THE COMPANY Anatomy IT helps healthcare providers deliver exceptional patient care through technology and cybersecurity solutions. With 30+ years of experience, we understand healthcare organizations' unique risks, opportunities, and challenges. Anatomy IT is one of the largest and fastest-growing healthcare IT companies, partnering with over 19,000 providers and healthcare staff nationwide, including ASCs, physician groups and hospitals. BENEFITS We love collaborating and working together as a team. Our benefits include healthcare (medical, dental & vision), 401K fund contribution, paid-time-off, short & long-term disability, and a family atmosphere of caring and concern for each team member. EQUAL OPPORTUNITY EMPLOYER We are proud to be an equal opportunity employer – and celebrate our employees' differences regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better. **The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be a comprehensive list of all responsibilities, and skills required of employees.

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Responsibilities

This role involves providing technical support for diverse issues via phone, email, or chat, focusing on workstations, peripherals, line of business applications, and server infrastructures. Key duties include troubleshooting incidents, completing system changes, resolving escalated issues, and training end-users on software and hardware usage.