JOB DESCRIPTION

• Maintains high customer service standards and effective relationships with key stakeholders , demonstrating extensive knowledge of the business , and industry
• Experience using ServiceNow ( ITSM / ITAM ) and Jira for logging support tickets
• Adept knowledge of Microsoft 365 Suite and Google Suite
• Expertise in troubleshooting hardware issues for MacOS / Windows / iOS / Android OS
• Experience deploying and managing enterprise assets utilizing Omnissa WorkspaceOne UEM , JAMF Pro , or SCCM
• Knowledge of networking fundamentals such as DNS , DHCP , VLAN etc.
• Able to work cooperatively with endpoint engineering , cybersecurity , and adjacent support teams to ensure quality of services
• Experience in supporting Tier 1 / 2 support tickets
• Working knowledge of AV Systems including but not limited to Cisco or Microsoft Teams Rooms
• Drive technical improvements and process optimization through automation practices
• Participate in onboarding sessions ensuring account creation and overall smooth onboarding experience with new joiners technology
• Experience navigating and utilizing identity management platforms such as Okta , Active Directory , Azure Suite
• Meet or exceed SLAs and NPS goals as identified by leadership
• Create and update KB articles ensuring quality knowledge management
• Able to communicate effectively using Slack and Teams
• Conduct printer maintenance , upgrades , and work collaboratively with vendor to resolve issues
• Experience IT Inventory Management and logistics

Please refer the Job description for details