South West based charitable housing association BCHA was founded over 50 years ago with a continuing mission to meet housing need and end homelessness. We aim to achieve this through the building and provision of affordable and secure homes, and by supporting individuals to take control and lead independent, fulfilled lives. Whether we are developing sites or supporting people with housing, learning or living skills, we believe in equality, the importance of every individual and the right to be valued and treated with dignity and respect. Our doors are open to everyone.

POSITION:

We’re on an exciting journey to grow our Digital Services — with our residents, customers, and colleagues at the heart of it all. From transforming how we work together, to reimagining our spaces, to improving the way we serve those who need us most, we’re making big changes.
Now we’re looking for a Service Desk Technician who’s ready to make a real difference. This isn’t just about fixing tech — it’s about helping people, finding solutions, and being part of something bigger.

In this role, you’ll:

• Take ownership of challenges and find smart, creative solutions that make life easier for everyone.
• See projects through from start to finish and enjoy the satisfaction of watching your work improve lives across the BCHA family.
• Grow your technical skills with the support, training, and encouragement you need to thrive.
• Help shape supportive workplaces by bringing a Psychologically Informed Environments (PIE) approach to everything you do.
• If you’re someone who loves solving problems, learning new skills, and making a positive impact on people’s lives, we’d love to hear from you.

You can add real value as part of a small team of professionals who build positive, trusting and respectful relationships with our customers who are preparing to move forward towards independence.
BCHA Safer Recruitment: Safeguarding children and adults is our first priority and we will ensure we follow safer recruitment procedures.
As an employer, we will do everything possible to prevent unsuitable people obtaining employment with BCHA. Our overall aim is to ‘deter unsuitable applicants from applying for roles with children and adults, and we will ensure that all candidates are treated fairly, consistently and in compliance with current legislation.
BCHA is committed to safeguarding and promoting the welfare of people, and expects all employees and volunteers to share this commitment.
Closing date: 22/08/2025

REQUIREMENTS:

Demonstrable ability to find solutions
Capable of building relationships with a wide and varied range of stakeholders
Evidence of previous experience working in a 1st or 2nd line technology support role
Experience of driving successful outcomes through supply chain engagement
Experience delivering service to agreed levels for varied Services
Ability to carefully consider the needs of service users, putting that need at the heart of what you d

• Take ownership of challenges and find smart, creative solutions that make life easier for everyone.
• See projects through from start to finish and enjoy the satisfaction of watching your work improve lives across the BCHA family.
• Grow your technical skills with the support, training, and encouragement you need to thrive.
• Help shape supportive workplaces by bringing a Psychologically Informed Environments (PIE) approach to everything you do.
• If you’re someone who loves solving problems, learning new skills, and making a positive impact on people’s lives, we’d love to hear from you